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Al Bustan Rotana - Dubai – reviews, photos

5.0 of 5
Near Dubai International Airport, Casablanca Street, Al Garhoud, Dubai, United Arab Emirates
Hotel amenities
Al Bustan Rotana - Dubai
Ranked #78 of 434 hotels in Dubai
4.0 of 5 stars 192 Reviews
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192 reviews from our community

What travellers say about this hotel
  • Blue Elephant(5)
  • Very good(4)
  • Complimentary water(3)
  • Fresh fruit(3)
Traveller rating
    112
    52
    17
    3
    8
Only show reviews for Family (19) | Couples (41) | Business (68)
Date Rating
Monte-Carlo, Monaco
Senior Contributor
38 reviews 38 reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
“Great hotel, excellent staff”
5 of 5 stars Reviewed 9 February 2012

Lovely room, with a great bed and mattress. The bathroom was fine, the breakfast was excellent. The hotel was new, clean and very convenient to everything. Pick up and return to the airport was great. We enjoyed the pool, though thought the spa bathrooms could do with an update. Nice cosmetics in the bathroom. A very nice place to stay and I would recommend it to other people.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask IviBee about Al Bustan Rotana - Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
franckroyer, Manager at Al Bustan Rotana - Dubai, responded to this review
12 February 2012
Dear Ivi,
Thank you for your comments on Al Bustan Rotana, and we are glad to hear that you enjoyed your recent stay with us.
We are looking forward welcoming you soon again,
with kind regards,
Franck Royer
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Top Contributor
50 reviews 50 reviews
Reviews in 33 cities Reviews in 33 cities
13 helpful votes 13 helpful votes
“A great way to stop over when transiting in Dubai”
4 of 5 stars Reviewed 28 January 2012
2
people found this review helpful

I had my flight back to Europe from Dubai airport, after a week spent in Abu Dhabi.
As i had a morning flight i wanted a comfortable hotel near the airport. Al-Bustan is about 1km, or less than 5 minutes by car, from the terminal. Though you may consider it an airport hotel, all its features make you feel really comfortable and surrounded by discreet luxury, with a very wide choice of restaurants and other facilities.
I had a club room on the third floor and access to the club lounge where you can enjoy a variety of foods and beverages for free.
It is the right place for some short meetings or just to have a snack in peace, after a busy week.
Price is slightly on the high side, but i am afraid this is a constant in the UAE.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask KinPa_1951 about Al Bustan Rotana - Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Among the best Rotana's properties in UAE”
4 of 5 stars Reviewed 25 January 2012

We have stayed 3 nights at Rotana Bustan and was amazed by the quality of service, size of the room, the amenities and the various F&B outlets. Rotana hotels have the reputation of excellent service even if staying at one of their 3* hotels which i have had the chance to experience. But Rotana Bustan being a 5* hotel tops them all.
The staff was very helpful in helping us find a nice moonlight boat trip experience, they really managed to book us a boat dinner tour when we approached them late in the evening at 20:00. They went the extra mile to do all contacts with their agent and to book us for the night. The moonlight tour that was recommended by the hotel staff exceeded our expectations, we had an amazing time.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Rita A about Al Bustan Rotana - Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“1 night stay”
4 of 5 stars Reviewed 16 January 2012

I spent one evening at this hotel because my flight was delayed. The hotel is exactly what I expected from a Rotana property. Great service, comfortable, clean and many amenities not to mention a beautiful decor throughout the hotel. My only complaint is the slow check-in/check-out. They seem to be a bit slower than the towers Rotana.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask TTB_12 about Al Bustan Rotana - Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
franckroyer, Manager at Al Bustan Rotana - Dubai, responded to this review
29 January 2012
Dear Sir,
I would like to convey my heartfelt thanks for your stay at Al Bustan Rotana Dubai.
Thank you indeed for your feedback and comments with regards to our services. I was very pleased to know that you are satisfied with us, we are constantly striving to achieve the highest standards of service so it is always very rewarding for my team and I to know that we have met your expectations.
I will personally pass on your comments to our entire team who will be delighted at your gesture and grateful for your generous comments.

Meanwhile, I was very much concerned to learn about your dissatisfaction in some areas mainly the check-in/check-out. Please accept my apologies for the inconvenience caused. Your feedback is very much appreciated as we continuously strive to improve our services and facilities and only through comments provided by our valued guests we will be able to do so.

For your future visit to Dubai please do not hesitate to contact me and we would be happy to assist you.
Thank you once again and we look forward to welcoming you back in Al Bustan Rotana Dubai in the near future.
Best regards,

Franck Royer
Executive Assistant Manager
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London
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“A great series of stays”
5 of 5 stars Reviewed 7 January 2012
1
person found this review helpful

This review is based on 4 stays over the past 9 months and I have been impressed every time by the hotel, its facilites and above all, its staff. On each occasion I've arrived off a long-haul flight at silly o'clock in the morning and from the Driver picking me up from Arrivals, through to check-in, to my bags being delivered to my room, the staff have have been helpful, friendly and efficient. The bed is always a luxury after an overnight flight, and the rooms have been well appointed, clean and well tended by the house keeping staff.

The Club Rotana is worth the extra cost, if only to sit in a lounge that feels like your are floating 3 floors up in the middle of the atrium. That aside the complimentary food and drink at breakfast, afternoon tea and happy hour are very good value for money, plentiful and well presented and you are (again) well looked after by the staff. I can recommend the Thai restaurant, The Blue Elephant, at the hotel. A very wide selection of buffet and á lá carte menu as well as a drinks menu will challenge the hungriest and thirstiest.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Eddy2Names about Al Bustan Rotana - Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Al Bustan Rotana - Dubai

  • Al Bustan Rotana Hotel Dubai
  • Al Bustan Rotana
  • Al Bustan Rotana Hotel
  • Al Bustan Rotana Dubai
Address: Near Dubai International Airport, Casablanca Street, Al Garhoud, Dubai, United Arab Emirates
Price range (per night):* INR7,579 - 21,679

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