This review is based on 4 stays over the past 9 months and I have been impressed every time by the hotel, its facilites and above all, its staff. On each occasion I've arrived off a long-haul flight at silly o'clock in the morning and from the Driver picking me up from Arrivals, through to check-in, to my bags being delivered to my room, the staff have have been helpful, friendly and efficient. The bed is always a luxury after an overnight flight, and the rooms have been well appointed, clean and well tended by the house keeping staff.
The Club Rotana is worth the extra cost, if only to sit in a lounge that feels like your are floating 3 floors up in the middle of the atrium. That aside the complimentary food and drink at breakfast, afternoon tea and happy hour are very good value for money, plentiful and well presented and you are (again) well looked after by the staff. I can recommend the Thai restaurant, The Blue Elephant, at the hotel. A very wide selection of buffet and á lá carte menu as well as a drinks menu will challenge the hungriest and thirstiest.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC