We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Jumeirah Emirates Towers Hotel – reviews, photos

5.0 of 5
Sheikh Zayed rd, Dubai, United Arab Emirates
Hotel amenities
Jumeirah Emirates Towers Hotel
Ranked #24 of 434 hotels in Dubai
4.5 of 5 stars 344 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

344 reviews from our community

What travellers say about this hotel
  • Room service(10)
  • Very good(6)
  • Wild wadi(5)
  • Taxi ride(4)
  • Burj Al Arab(3)
  • Ground floor(3)
Traveller rating
    225
    85
    18
    10
    6
Only show reviews for Family (43) | Couples (81) | Business (152)
Date Rating
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Classic choice”
4 of 5 stars Reviewed 9 February 2012

This hotel is a Dubai icon and given the pace of development in the Emirate there are 100s of places that are newer and with more modern fit out. The rooms are a little tired sometimes and you do often find minor things that don't quite work properly (sinks in the rooms not properly plugging or wardrobe lights that won't turn off etc), but these are pretty minor complaints and the hotel has a number of redeeming features.
I like the views (particularly over the DIFC and towards Burj Khalifa), there is a wide choice of good restaurants, they often let you check in early, it is a short walk to the DIFC (or they give you a lift in a specially laid on golf cart!) and the staff often remember me even if it has been a while between visits. There is a good variety of choice at breakfast in a restaurant with lots of light and a view onto the outdoor pool - you can almost imagine you are on holiday.
This is very much a business hotel and I can't really recommend it for a holiday trip - to get to the beach or the more interesting parts of town you will always be taking taxis and the hotel is not really the type of place to hang around in as you will be surrounded by people having business meetings - but for business is a solid choice that keeps on delivering.

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask derrsi about Jumeirah Emirates Towers Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jumeirah Emirates Towers, General Manager at Jumeirah Emirates Towers Hotel, responded to this review
12 February 2012
Dear Guest

Thank you for taking the time to share your feedback on TripAdvisor. It is gratifying to note that you were impressed with our services and facilities at Jumeirah Emirates Towers.

I appreciate your feedback in relation to the shortfalls of our in-room features of the hotel. During your stay with us in December of 2011, the hotel rooms were under refurbishment as part of the many exciting enhancements underway in Jumeirah Emirates Towers, of which I very much welcome your feedback on the enhanced rooms on your next stay with us.

I am pleased to advise you that we have been providing a daily complimentary shuttle service to the beach of our sister properties within Jumeirah Group, including Wild Wadi Water park, of which we have received extremely positive feedback from both our leisure and business markets that have stayed within the hotel. I would encourage you to approach our Concierge Desk who will be more than happy to assist you with any request that you may have on your next stay with us.

It would be our privilege to welcome you back in the near future, giving us another opportunity to make sure you have a great stay.

Sincerely,

Grant Ruddiman
General Manager & Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ireland
Contributor
20 reviews 20 reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“great business hotel”
5 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

I have stayed in this hotel many times. It is excellent for the business traveller. staff excellent they anticipate your every need.
my only complaint is the restaurants. each time I return a favourite has closed and a new one opened, and not always as good as the previous one.
lack of hotel shop, it closed recently!
less formal restaurant badly needed
as a woman travelling alone,this hotel is excellent.
excellent pool area and spa

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by travelvalIreland for Dubai
Ask travelvalIreland about Jumeirah Emirates Towers Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jumeirah Emirates Towers, General Manager at Jumeirah Emirates Towers Hotel, responded to this review
12 February 2012
Dear Guest

I am delighted to read that you enjoyed your recent stay at Jumeirah Emirates Towers and I sincerely appreciate you taking the time to post a review on TripAdvisor. As a company we greatly value the feedback which we receive from our guests as we constantly strive to maintain a consistently high standard of service.

It is gratifying to note that you were impressed with the level of service from our colleagues and that we anticipated your needs and requirements.

I have received extremely positive feedback from our guests concerning the development and mixture of our restaurants, however, I appreciate and value your feedback.

I certainly look forward to welcoming you back to Jumeirah Emirates Towers, hopefully in the very near future.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Noosa, Australia
Top Contributor
92 reviews 92 reviews
Reviews in 49 cities Reviews in 49 cities
76 helpful votes 76 helpful votes
“Fantastic service - a great choice in Dubai”
5 of 5 stars Reviewed 4 February 2012
5
people found this review helpful

I stayed in the Emirates Towers hotel for two nights in February 2012.

I arrived in Dubai at 5am, after an extended trip from Australia via Korea. I was fed up with travelling and was desperate for a shower and a lie down. Without a huge amount of confidence, I requested an early check in and was not surprised that there was no room immediately available. What was very impressive, however, was how staff at the front desk responded from there. My bags were whisked away and I was taken straight through to the very nice Moasici restaurant. A newspaper was put in front of me and I was invited to enjoy a free breakfast buffet while they sorted a room for me. By the time I'd worked my way through a plate of the best pastries I've ever tried outside of France, my room was ready and my bag had been taken upstairs. THAT'S the kind of service that makes you feel welcome, and it's an example of all of my interactions with staff over the course of my visit.

My room was large, and well fitted out. A great little bonus was a coffee machine in the room, with my jetlag chased away with vast amounts of espresso. Toiletries and all the little extras in the room were wonderful quality and made for a very comfortable experience.

Internet was Wifi (available for free throughout the hotel) and very fast.

If you have a few moments during your trip, don't miss the gym/health club. It is equal to any that I've come across in hotels around the world, and again the service is excellent. Although I didn't swim, the pool looked very good, too. There are a number of restaurants on site, which are pricey but very high quality.

Overall, I can't fault this hotel. It's high quality fit out is supported with a wonderful level of friendly, professional service that made it feel like home. Emirates Towers is a great choice for your stay in Dubai and I strongly recommend it.

Room Tip: The views are amazing - go as high level as you can.
See more room tips
  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Ian_Pratt for Dubai
Ask Ian_Pratt about Jumeirah Emirates Towers Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Excellent property in the heart of the business district”
4 of 5 stars Reviewed 3 February 2012

We were given one of the newly renovated rooms facing the Burj Khalifa. Excellent view of the business centre. Very convenient location - just 5 mins by taxi to the Dubai Mall. Tube station just a 2-3 minutes walk away.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by Mumbaiya41 for Dubai
Ask Mumbaiya41 about Jumeirah Emirates Towers Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jumeirah Emirates Towers, General Manager at Jumeirah Emirates Towers Hotel, responded to this review
5 February 2012
Dear Guest

I was delighted to read how much you enjoyed your stay at Jumeirah Emirates Towers and I sincerely appreciate you taking the time to post a review on TripAdvisor.

It is gratifying to note that you were pleased with our newly refurbished rooms and the location of Jumeirah Emirates Towers.

I do hope we will have the pleasure and the privilege of welcoming you back again in the future.

Sincerely,

Grant Ruddiman
General Manager & Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Senior Contributor
35 reviews 35 reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
“Good value, good location”
4 of 5 stars Reviewed 27 January 2012

Very nice hotel near both the financial centre and the Dubai Mall. Good location for shopping and for food and free transport from the hotel to and from the mall.

Welcomed with excellent service from arrival to departure. Lovely large rooms with wonderful bathrooms, good pool and spa facilities and highly professional and friendly staff.

Overall the experience was excellent and I would happily return to the same hotel again in the future.

Room Tip: Try Zuma at the Financial Centre just across the road from the hotel
See more room tips
  • Stayed September 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by Max_scot1976 for Dubai
Ask Max_scot1976 about Jumeirah Emirates Towers Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jumeirah Emirates Towers, General Manager at Jumeirah Emirates Towers Hotel, responded to this review
5 February 2012
Dear Guest

Thank you for posting such a great review on TripAdvisor, following your recent stay at Jumeirah Emirates Towers.

I am delighted to learn that our hotel facilities met your expectations and that you were impressed with the service delivered at Jumeirah Emirates Towers. I have shared your kind feedback with the rest of the team, they were equally delighted to know that their efforts are highly appreciated by our guest.

I do hope we will have the pleasure and the privilege of welcoming you back again in the future.

Sincerely,

Grant Ruddiman
General Manager & Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Jumeirah Emirates Towers Hotel also viewed

Grosvenor House Dubai
5 of 5 stars 1,071 Reviews
Dubai, Emirate of Dubai
Show Prices ABS:HotelCheckRates-d507352?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hilton Dubai Jumeirah
4.5 of 5 stars 1,590 Reviews
Dubai, Emirate of Dubai
Show Prices ABS:HotelCheckRates-d306662?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Le Royal Meridien Beach Resort & Spa
4.5 of 5 stars 1,904 Reviews
Dubai, Emirate of Dubai
Show Prices ABS:HotelCheckRates-d301584?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 434 hotels in Dubai, ranked by popularity »

Been to Jumeirah Emirates Towers Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Jumeirah Emirates Towers Hotel

  • Jumeirah Emirates Hotel
  • Jumeirah Emirates Dubai
Address: Sheikh Zayed rd, Dubai, United Arab Emirates
Price range (per night):* INR10,310 - 21,902

Owners: What's your side of the story?

If you own or manage Jumeirah Emirates Towers Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Jumeirah Emirates Towers Hotel
Show the lowest price for this hotel (from our partners)
Show Prices