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Moevenpick Hotel & Apartments Bur Dubai – reviews, photos

5.0 of 5
Oud Metha Area, Dubai, United Arab Emirates
Hotel amenities
Moevenpick Hotel & Apartments Bur Dubai
Moevenpick Hotel & Apartments Bur Dubai
Moevenpick Hotel & Apartments Bur Dubai
Moevenpick Hotel & Apartments Bur Dubai
Moevenpick Hotel & Apartments Bur Dubai
Moevenpick Hotel & Apartments Bur Dubai
Ranked #49 of 434 hotels in Dubai
4.5 of 5 stars 239 Reviews
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239 reviews from our community

What travellers say about this hotel
  • Very nice(5)
  • Bedroom apartment(3)
  • Swimming pool(3)
Traveller rating
    128
    83
    13
    7
    8
Only show reviews for Family (60) | Couples (42) | Business (71)
Date Rating
Bangkok, Thailand
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Sadly, not up to par to Movenpick standards....”
3 of 5 stars Reviewed 14 February 2012
1
person found this review helpful

I love the Movenpick Hotels that I have stayed so far so for this time, as I saw that there is a Movenpick Hotel near the Dubai World Trade Center so I decided to book it.

First of all, for a non-smoking room - my room smells. Secondly - no Nespresso machines inside the room. Maybe I have been spoiled by the other Movenpicks that I have stayed with but that to me was a bummer.

Then to top it off, my room was on top of the Club the hotel had so there was this constant thumping that you can hear and feel. At my first night, I was very sleepy as I arrived at 5:30 am in the morning and went straight to work until 10 pm so I didn't notice it - but on the 2nd day, I did so I complained and they offered to move me so that was great - front desk staff was great throughout, btw.

However, I cannot say this to the technical staff as ever since I arrived there was a red blinking light indicating that there was msg but every time I tried to download it, it was empty. But after doing that, it still kept on blinking. They sent an engineering staff, who looked at it, and even called front desk to say that everything was okay when in fact it was not - such a blatant lie! I asked him why he did and he said that the phone was really working fine. I said yes - but that was not the problem - it was the blinking! he said again that the phone was fine and left..... service was definitely questionable,.....

Room Tip: Do not stay at the 2nd floor of the left wing of the hotel - those rooms are right above the Club of...
See more room tips
  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask BJTEBKK about Moevenpick Hotel & Apartments Bur Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Markus Eppinger, Executive Assitant Manager at Moevenpick Hotel & Apartments Bur Dubai, responded to this review
15 May 2012
Dear BJTEBKK,

Thank you for your detailed review and for sharing your experience on TripAdvisor. I would like to apologize for those shortcomings and your comment now allows us to address these points to the concerned persons to avoid such situations in future.

I do hope that we have the opportunity in welcoming you back to the Mövenpick Hotel & Apartments Bur Dubai and look forward to the opportunity of restoring your faith in the hotel in the near future. Please do let me know if I can be of further assistance.

Kind regards,

Markus Eppinger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
“RealValue”
5 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

An excellent property if you are looking for a spacious, very clean, all facilities, great ambience, very secure and private, top class service, 2 Bedroom Hotel Apartment in a prominent location in Dubai - excellent value for your money

  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask R M about Moevenpick Hotel & Apartments Bur Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Markus Eppinger, Moevenpick Hotel & Apartments Bur Dubai at Moevenpick Hotel & Apartments Bur Dubai, responded to this review
15 May 2012
Dear R M,

I would like to thank you for your generous review of our hotel. We are very happy to read that you had a great time in Dubai and with us at the Mövenpick Hotel & Apartments Bur Dubai. We will share your feedback with all our Team Members and we are looking forward welcoming you back very soon.

We wish you all the best and please do contact me if you have any further questions.

Kind regards,

Markus Eppinger
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Medina, Saudi Arabia
Contributor
15 reviews 15 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Great Place for Families”
5 of 5 stars Reviewed 11 February 2012

Spent 5 nights in a 2-bedroom apartment which was outstanding!!!!!!

Super clean and very luxurious

Huge balcony with a nice view of the city and skyscrapers

Location is great too

Have to see this place to believe it

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by Jalloun for Dubai
Ask Jalloun about Moevenpick Hotel & Apartments Bur Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Markus Eppinger, Executive Assistant Manager at Moevenpick Hotel & Apartments Bur Dubai, responded to this review
15 May 2012
Dear Jalloun,

Thank you so much for your ratings and your comment on your stay with us. We are very happy to hear that you have enjoyed your stay at the Mövenpick Hotel & Apartments Bur Dubai in all aspects. We will share your comment with all our Team Members and we are looking forward to welcome you back very soon.

Kind regards from Dubai,

Markus Eppinger
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Dubai, United Arab Emirates
1 review
“Responsive, professionally friendly & top notch client service”
5 of 5 stars Reviewed 7 February 2012

[Originally sent directly to the manager of Hotel]
I would like to take this opportunity to thank you and your staff for looking after us so well. We are semi-resident here in Dubai and stay at your apartments, and have done so for the best part of a year now.

We have stayed in many hotel apartments in Dubai, but none compares to the service here at the Movenpick, so credit where it is due, we would like to say a big thank you for the prompt and timely service we receive from your staff on a consistent level. I would specifically like to point out the very good service of some individuals by name.

The housekeeping crew and in particular Faris and Winwin, who are always friendly and have shown genuine concern when I have not been well while staying in the hotel. In addition, as we rotate in and out of Dubai, they always remember us and welcome us back - as hardened business travellers this a welcomed touch.

In addition, Angelo on the concierge desk is extremely responsive and always goes beyond our expectations. One case in point was when I had to get a document couriered at short notice, he was immensely helpful and handled everything very professionally and even got me a discount on my charges.

It is comforting to feel one can stay in a hotel and get the support and service required to carry on seamlessly conducting our business, without having to worry about where we will find various necessary services. At the Movenpick Bur Dubai it always comes with a smile and real useful helpfulness, there is not one member of your staff that has disappointed us.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Sequinn448 about Moevenpick Hotel & Apartments Bur Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Markus Eppinger, Executive Assistant Manager at Moevenpick Hotel & Apartments Bur Dubai, responded to this review
15 May 2012
Dear Sequinn448,

Thank you very much for taking time and sharing your experience of your stay on this site. We are very pleased to read your detailed comment and that you have enjoyed your stay at the Mövenpick Hotel & Apartments Bur Dubai.

The entire team, especially Faris, Winwin and Angelo, will be excited to read your review and see their hard work has been noticed. It is good to know that we played our part that you had a great time in Dubai. Please feel free to contact me prior to your next visit and I would like to have the opportunity to meet you the next time you stay with us. We look forward to welcoming you back soon.

Kind regards

Markus Eppinger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warnsveld
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Great hotel but far away from all the sites”
4 of 5 stars Reviewed 6 February 2012

Great 5 star hotel but too bad the hotel is far away from all the major sites and attracties. During our stay there was also a Arabian Wedding going on at the hotel. Thank god we did not have a room anywhere near the festivities. The other people in our party were kept awake all night because of the wedding party. Overall a good business hotel.

  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by SergeK for Dubai
Ask SergeK about Moevenpick Hotel & Apartments Bur Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Markus Eppinger, Executive Assistant Manager at Moevenpick Hotel & Apartments Bur Dubai, responded to this review
15 May 2012
Dear SergeK,

Many thanks for your review on TripAdvisor about your stay at our hotel. We are pleased to hear that you like the hotel, our facilities and services. I will certainly share your comment with our team.

Thank you very much for noting the location and I regret that this was not convenient for you. We believe having an ideal location for both, business and leisure guests – only 10 minutes away form main attractions like Burj Khalifa, The Fountains, Dubai Mall, the Creek, Dubai Museums, the Gold Souk and many more. The Dubai International Airport is very close and makes the arrival more convenient.

We look forward welcoming you back to the Mövenpick Hotel & Apartments Bur Dubai very soon and please contact me directly for any further questions or bookings.

Kind regards,

Markus Eppinger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Moevenpick Hotel & Apartments Bur Dubai

  • Movenpick Hotel Dubai
  • Movenpick Dubai
  • mövenpick Dubai
Address: Oud Metha Area, Dubai, United Arab Emirates
Price range (per night):* INR7,301 - 17,332

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