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Four Points by Sheraton Bur Dubai – reviews, photos

4.0 of 5
Khalid Bin Waleed Street | "Bank Street," Bur Dubai, Dubai 33196, United Arab Emirates
Hotel amenities
Four Points by Sheraton Bur Dubai
Four Points by Sheraton Bur Dubai
Four Points by Sheraton Bur Dubai
Four Points by Sheraton Bur Dubai
Four Points by Sheraton Bur Dubai
Four Points by Sheraton Bur Dubai
Ranked #106 of 434 hotels in Dubai
4.0 of 5 stars 224 Reviews
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224 reviews from our community

What travellers say about this hotel
  • Metro station(8)
  • Khalid Bin(4)
  • Hotel staff(3)
  • Meena Bazaar(3)
  • Room service(3)
Traveller rating
    77
    84
    37
    15
    11
Only show reviews for Family (33) | Couples (45) | Business (66)
Date Rating
Salmiyah, Kuwait
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“excellent staff”
5 of 5 stars Reviewed 13 February 2012
4
people found this review helpful

Spend 3 nights here with my family.
Check in was very smooth, particularly by the 2 young indian staff, the best was Keith, spoke very well, new his job and really made you feel welcome.
The rooms are ample for people who are looking for simple rooms and will be traveling most of the time in Dubai. There are better rooms, but for the price we had no complaints.
We chose this hotel for the close proximity to the embassies/consulates in which i had to use.
Even though we were in the heart of Bur Dubai the rooms were sound proof enough not to hear any traffic.
We didn't use any dining option apart from the b/fast.
The b/fast was superb. Great choices for the food and the star of the show was the restaurant manager, miss VIctoria, i think from Russia. She really drives the morning team with her bubbly friendly personality. The chefs were great also. The junior sous chef was continually checking the buffet and standing in to assist the busy egg station. It might of been nice if they had a bit of support from the waiters when the egg station got busy and taken some written orders. And with the lack of pork i found everything i needed on the morning spread.
The lobby wifi was great and very fast for our needs. MIght be nice to give it free in the rooms.
The housekeeping staff were great also, gave us extra bottles of water for the babies needs and brought the baby bed in minutes.
There is a small pool we saw from the window but the days we were there were not to warm enough to use it.
Would i go back to the 4 points in Bur Dubai. Yes and thats because of the staff there.

  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Stan t about Four Points by Sheraton Bur Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPSBurDubai, Manager at Four Points by Sheraton Bur Dubai, responded to this review
21 February 2012
Dear Salmiyah,

Thank you very much for the feedback about your stay with us at the Four Points by Sheraton Bur Dubai. I am happy to hear that you enjoyed the time at our hotel. I will be sure to pass on your kind words to our Talent. I appreciate it when our guests mention our employees by name. That means that they have left a memorable impression in hopes that you return again soon. Thank you again for the compliments over your experience at the Food and Beverage Venue during the stay.

Make sure you keep an eye on our Facebook page as it has all the latest happenings in the hotel.

We look forward to welcome you back during your next visit.

Kind regards,
Sanjeev G
General Manager
Four Points by Sheraton Bur Dubai
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Stavanger, Norway
1 review
“Nice, big room, good service, value for money”
4 of 5 stars Reviewed 13 February 2012

We went there for one week in the beginning of february. The room was nice and quite big. The bed was wonderful and the service exellent.
The pool area was a little bit small and in beginning of februar not very sunny. We had sun 2-3 hours from 10.30-13.30 because of the high building close by. It was better the last days, but we rather went some days to the beach. The towels at the pool area was only 3 star, a bit tired:)
Internett for free in the resepsjon area, sofa to relax and surf and free parking inside.
We loved our stay, and we woluld love to come back sometimes. it was a wonderful holiday.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Anne M about Four Points by Sheraton Bur Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPSBurDubai, Manager at Four Points by Sheraton Bur Dubai, responded to this review
21 February 2012
Dear Anne M Stavanger,

Thank you for the review, we were pleased to hear that overall you enjoyed your time with us at the Four Points by Sheraton Bur Dubai. We appreciate the feedback on some of our services and facilities.

Make sure you keep an eye on our Facebook page as it has all the latest happenings in the hotel.

We look forward to welcome you back during your next visit.

Kind regards,
Sanjeev G
General Manager
Four Points by Sheraton Bur Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Fit my criteria for a hotel perfectly”
4 of 5 stars Reviewed 7 February 2012 via mobile

Criteria- reasonably priced hotel located not too far from the fully booked hotel my mates were staying at, hopefully decent shower, barheoom, bed, room safety as most of my time would be spent away from my room - basically to be used for sleeping and bathing.

This exceeded my criteria, plenty staff, all very polite and freindly ( does help uf your polite to them too) - bellhop saw me take money out for a tip but he went before i could tip him (new experience for me!). I also asked for an extra clean towel and no probs there.

Room was good enough, no more or less than expected - fruit basket was a nice touch. Carpet did seem unclean but bed was ultra comfy.

Good bar, top indian restaurant, brekkie enough choice to start day.

Location perfect - near metro etc

Only glitch was the coffee maker and tv wasnt working on my last morning. Didnt come to watch tv ( though like it on when im washing / dressing etc), was offered a coffee straight away, so no major problems here.

Would stay here again as there was not one member of staff that was unhelpful or rude - they were very nice from the moment my taxi pulled up.

Things can be unperfect at hotels but knowing staff are helpful and polite means theyll try and sort out any problems that may and can occur.

I got what i wanted from my stay and more. Thank you.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kansman about Four Points by Sheraton Bur Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPSBurDubai, Manager at Four Points by Sheraton Bur Dubai, responded to this review
18 February 2012
Dear kansman,

Thank you very much for the feedback about your stay with us at the Four Points by Sheraton Bur Dubai. We are pleased to hear your experience at the hotel has been wonderful. We truly appreciate your observation to the hospitality rendered at the hotel.

We look forward to welcome you back during your next.

Kind regards,

Sanjeev G
General Manager
Four Points by Sheraton Bur Dubai
Report response as inappropriate
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Nashik, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
“-5 points for sheraton”
1 of 5 stars Reviewed 29 January 2012

We stayed in fourpoint by sheraton in jan 2012 and had an extremelt bad experience. Extremely pathetic service, rude staff, very non-co-operative. Would not even want to talk about it as their flaws are countless.

Room Tip: never would recommend anyone to stay in here
See more room tips
  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask NaazraFallah about Four Points by Sheraton Bur Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Great restaurant, comfy hotel, poor service”
2 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

The room was comfortable and well furnished with all you would expect. though we only got 2 towels between us, as well as 2 teabags, which I thought was a bit mean. Also, the floor obviously hadn't been hoovered in a while. Apart from that we were pleased with the room. The main problem with this hotel was that they didn't have enough staff. When we arrived there was only 1 person to be found anywhere and he was on reception, swamped. Same story when we checked out. Later, we waited ages in the lobby cafe because the 1 member of staff was run off his feet making coffees and carrying them up to the rooms himself!
The Indian restaurant, however, was magnificent. The food was delicious and cooked to perfection and the service was excellent - they had plenty of staff. As well as that, there were 2 really good musicians playing traditional Indian music while we ate. I would visit this restaurant again but I wouldn't stay at the hotel again.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by HGA25 for Dubai
Ask HGA25 about Four Points by Sheraton Bur Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPSBurDubai, Manager at Four Points by Sheraton Bur Dubai, responded to this review
29 January 2012
Dear HGA25,

Thank you very much for the feedback about your stay with us at the Four Points by Sheraton Bur Dubai. I am really happy to know that you enjoyed your dining experience at our Indian restaurant. Your comments on the various issues experienced at your stay have been looked into and we shall address this soon over email.

We look forward to welcome you back during your next visit and assure you of our best service at all times.

Kind regards,
Sanjeev G
General Manager
Four Points by Sheraton Bur Dubai
Report response as inappropriate
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Additional Information about Four Points by Sheraton Bur Dubai

  • Four Points Bur Dubai
  • Four Points Dubai
  • Sheraton Dubai
  • Four Points Sheraton Dubai
  • Dubai Four Points
  • Dubai Sheraton
Address: Khalid Bin Waleed Street | "Bank Street," Bur Dubai, Dubai 33196, United Arab Emirates
Price range (per night):* INR4,570 - 11,536

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