This Sheraton is located very near DXB and is only a about a $10 cab ride from the airport. Even with it's close proximity to the airport it is a great location. The hotel is located on Dubai creek and is located an easy drive and walk from some great restaurants, shopping malls and tourist sights. If you are a Platinum SPG member there is a great lounge located in the lobby that offers free adult beverages and snacks for a couple of hours in the evening and a continental breakfast in the mornings. There is a pretty good gym that has a couple of treadmills and elipticals along with some free weights and machines. The treadmills have an integrated TV so take your earbuds with you. There is also a very nice pool located next to the gym.
Be sure to ask for a room facing the Creek so you can take advantage of the amazing views of the city.

Complete lack of service is visibly due to an overall attitude issue of the personnel engaged with only very few positive exceptions such as concierge and head-waiter at breakfast. Sorry to say, but service is one of the very few key criteria that allows one top address to differentiate from another and managing corporate culture is always the GM's task.
Despite of providing our flight details as part of our reservation I had to write an extra email to receive a confirmation for the pick-up service included in our rate. Upon arrival the driver was not there. He only showed up 15' after my reminder call to the hotel (takes about 15' from the hotel to the airport).
We queued at the reception only to see the receptionist get up and disappear for good when it finally was our turn w/o as much as a glance, greeting or apology. The next receptionist took 20' to get us checked in - despite of all personal details being provided as part of our online reservation and readily available in the system - and commented while handing us the key cards for the reserved club floor room overlooking the creek 'do you mind if there's drilling and hammering next to your room, we are remodelling our top floors?' Yes, surprisingly we did mind with the result that 10' later and after a few phone calls she down graded us to the 4th floor - w/o a word of apology (and quite naturally at the inital rate). This did not hinder the very same receptionist upon check-out to deduct an unauthorized donation from our bill. Well, this was certainly our first, last and only stay there.

One cannot help but being impressed upon entering this hotel - what a grand lobby! I was attending a conference that was being held here and arrived about 01.30 in the morning. The hotel sent a car and driver to pick me up at the airport; I was tired but greeted warmly and efficiently at check in and promptly ushered to my room on the club floor.

The room was was adequate and what I expected - nicely decorated and comfortable.

I was absolutely impressed during my stay with the staff. Everywhere I went, I was greeted by name or with a timely felicitation. All professionals - all engaged. And all seemed to enjoy their jobs.

And I would give the hotel a five star rating except for the following.

1) Your beds are soft and so are your pillows.

2) Not that I'm a TV addict - I rarely watch it but when I'm traveling I like to tune into news channels. But my television did not work. They had a special channel for SPG guests; all I got was snow.

3) The food and beverage manager doesn't get it. Being an agribusiness consultant and taking food processors to market, I happen to be abreast of food trends. And I know that healthy lifestyle foods are gaining a lot of traction worldwide.

Given SPG (Starwood Preferred Guest) treatment, I went to the Club Lounge the next morning for breakfast and found a diabetic's worst nightmare - nothing here I could really eat to satisfy myself. So I skipped breakfast after nibbling on some olives.

The conference - organized by a group from Singapore - was poorly managed in terms of time and still had not adjourned for lunch by 13.30. Having skipped breakfast I had to get something to eat so I went to the restaurant off the lobby. Again, a diabetic nightmare.

The next morning, having learned my lesson at the Club Lounge, I went back to the lobby restaurant to see if the food and beverage manager could improve his offerings for a healthy breakfast. I was greeted with French toast, noodles (noodles?), chicken teriyaki, choices of breads, fried potatoes, etc. I did manage to get some baked beans, a grilled tomato, a bowl of fruit and a probiotic yogurt.

Really, your F&B manager should know that the prevalence of diabetes among citizens of the UAE is the second highest in the entire world. Between that and the fact that some people just like to have a healthy meal should compel him/her to doing a much better job of diversifying the menu.

4) Managing a regional office, I need to stay in touch. Cell phone and SMS messages are not enough. I need to review documents prior to presentations or submittal and I need to communicate thoughts in writing that exceed short SMS strictures. And twice a month I need to approve electronic time sheets.

So here was my greatest disappointment about this hotel. I simply was unable to take advantage of the "high speed network" that they touted in their reservation acknowledgement. My room was hard wired with an Internet cable but pages wouldn't load. I finally called the front desk and they sent a technician. I asked him what the speed was supposed to be and he responded 100mbps. I told him it was more like 100kbps. That failed. I then took my laptop to the lobby to see if I could connect on WiFi - marginally better but still took me 11 minutes to download a 1.2MB document.

So in order to approve electronic time sheets that simply were not opening in my room (hardwired cable!) or on WiFi in the lobby, I paid a visit to the business center. Really not much better but I accomplished my objective. Later in the conference I was talking to a European executive and we agreed to exchange e-mails, but I told him it would have to wait until I got back to Cairo as the Internet was problematical in the hotel. He agreed, saying it was "rubbish."

So there you have it. All during my stay I kept hearing about $6 billion in enhancements to the chain. Here's my recommendation: spend a few thousand more dollars on a server and a decent ISP so you can accommodate your business guests. Otherwise, keep serving those breakfast noodles to your Japanese tourist guests, because I won't be back!

It was my second time to stay at Sheraton Dubai Creek Hotel and I stayed here in January 2012 for 5 nights to attend medical conference. The location is convenient but away from new Dubai city. Once again in club room I enjoyed good service with express check in, generous delicious breakfast, access to club lounge and free pick up from and to the airport. The room is big with a great view of the Creek, little bit old but clean. There was some renovation in the 11th floor where I was staying but there was no inconvenience because I was out during the work. The food in the Japanese restaurant is amazing.