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Sofitel Dubai Jumeirah Beach – reviews, photos

5.0 of 5
Jumeirah Beach Residence, Dubai Marina | PO Box 473828, Dubai 87075, United Arab Emirates
Hotel amenities
Sofitel Dubai Jumeirah Beach
Ranked #23 of 434 hotels in Dubai
4.5 of 5 stars 672 Reviews
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672 reviews from our community

What travellers say about this hotel
  • Pool area(34)
  • Very nice(19)
  • Sea view(13)
  • Many restaurants(11)
  • Friendly and helpful(10)
  • Hotel staff(8)
  • Great location(8)
  • Too small(6)
  • Would highly recommend(4)
  • Most comfortable(3)
Traveller rating
    460
    139
    47
    16
    10
Only show reviews for Family (70) | Couples (320) | Business (94)
Date Rating
Manchester,England
Senior Contributor
31 reviews 31 reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
“Lovely Hotel in a Busy Resort”
4 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

Our first time staying in the Sofitel chain & it wont be our last. Upon arrival we greeted by the friendly door & reception staff. Our room was lovely, situated on the 30th floor with a side sea view & a view of the Palm.
Located on the Jumeirah Beach Walk with numerous cafes & restaurants close by, more than enough to eat somewhere different every night. I can recommed The Butcher Shop & Grill & Paul Restaurant. However, if you like a tipple with your meal you wont get it in many places as there were hardly any restaurants that served alcohol. If you want a drink it is limited to hotel bars therefore the prices are quite high, approx £10 - £12 for 2 glasses of wine or 2 beers.
Jumeirah as a resort is very busy & as the road is one way it gets very conjested, especially in the evening & as per some previous reviews we did hear the revving of engines but never too late at night but I would recommend requesting a high floor!
The pool area was quite small & as there are tall buildings all around the hotel it never got sunny until the afternoon but you still get the usual people hogging the sunbeds, sitting in the shade for hours on end or leaving their towels on the beds waiting for the sun to arrive despite it stating that towels will be removed if no one returns within 30 minutes. The beach is only over the road & if you go to the spa they will give you beach mats, towels & water for the day.
All in all I enjoyed by stay & I would recommend it & would stay here again.
Tourist tip: If you are thinking of going to the Burj Khalifa pre book online. We had & when we went there, the next time free for those who hadnt booked were told the next availability was 3 days later at 11pm.

Room Tip: Ask for a high floor so you dont hear the traffic noise.
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, General Manager at Sofitel Dubai Jumeirah Beach, responded to this review
13 February 2012
Dear Guest,

Thank you for staying at Sofitel Dubai Jumeriah Beach on your recent trip to Dubai. I also want to thank you for such a detailed review. It will definitely help us in our continuous efforts toward improving our service standrads and fellow travellers in making a better decision.

I am glad you chose Sofitel Chain of hotels for your stay and rest assured the service standards are maintained WorldWide. If I can assist you with your future requirements, please write to me on customer.service@sofiteljbr.ae.

Sincerely,

Sami Nasser
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Senior Contributor
46 reviews 46 reviews
Reviews in 31 cities Reviews in 31 cities
41 helpful votes 41 helpful votes
“Very good stay.”
5 of 5 stars Reviewed 10 February 2012

Location of the hotel is superb, smack right along the Jumeriah Beach Residences, a mile long of F&B outlets. Only problem with this location is that because its so popular, by 5pm -10pm, there will be a huge traffic jam along the area so its best to avoid going out or coming back to the hotel at this time, best to walk around the vicinity. Rooms are big, bathrooms is nice, bed is huge and comfy, its what we expect of this 5 star accomodation. Overall a good stay and we will be back again for sure!

Room Tip: Try not to face the beach, though the view is good. When its night, traffic gets very bad and you wi...
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask volvoc70m about Sofitel Dubai Jumeirah Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, General Manager at Sofitel Dubai Jumeirah Beach, responded to this review
13 February 2012
Dear Guest,

Thank you for staying at Sofitel Dubai Jumeriah Beach on your recent trip to Dubai. I am happy to see that you gave your review 5 stars all the way. Our Ambassadors work very hard to earn those stars and maintaing the 5 star luxury reputation that we have. Thank you for taking the time and writing this review. Please note that we only have sea-view rooms, and that is one of our USPs.
I am glad you liked the facililties and amenities in your room and would be willing to stay again on your next visit to Dubai. Do not hesitate to contact me on customer.service@sofiteljbr.ae if you need any assistance.

Sincerely,

Sami Nasser
General Manager
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Kent, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
25 helpful votes 25 helpful votes
“Good hotel and location”
5 of 5 stars Reviewed 10 February 2012

My wife a I stayed at the Sofitel in January 2012 and were pleasantly surprised. The location is just across the road from Jumeriah beach and on the JBR Walk with its numerous shops and restaurants.

We had an excellent sea facing room on the 15th floor which also looked down onto the swimming pool. Very comfortable with good quality furnishings.

We stayed on a B&B basis and there was a good choice of food at breakfast.

If you are visiting the beach ask at the Health Club for a beach bag which they provide free of charge with a towel, water and fold up beach mat with headrest.

Overall a good choice of hotel at a good price.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AC25Kent about Sofitel Dubai Jumeirah Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, General Manager at Sofitel Dubai Jumeirah Beach, responded to this review
13 February 2012
Dear Guest,

Thank you for staying at Sofitel Dubai Jumeirah Beach on your recent trip to Dubai. I am pleased to know that you were highly satisfied with your stay. I would like to thank you for taking the time to write this review. We appreciate all the feedback we get as it helps in the Ambassador motivation and encouragement, which is the life-line of our service department.

Thank you again and I look forward to welcoming you back.

Sincerely,

Sami Nasser
General Manager
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London
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Quality hotel, worth staying at”
5 of 5 stars Reviewed 10 February 2012

Situated on the Walk along Jumeriah beach, Sofitel Jumeriah is in a great location - a bit late writing this review as my wife and I stayed at the hotel in September for my birthday. We stayed for 7 days and this is what we thought: Greeted with wonderful dates and a cold drink at reception. Very friendly and helpful people on the front desk and although we were staying in a standard room looking over the beach, they gave us a "Butler" so as if we had any issues we could contact him directly and would sort it out. Before arriving my wife sent them an e-mail requesting a non-smoking room and informing that the holiday was a surprise birthday treat for me (her husband!!), they made sure we had a beautiful room on a non-smoking/high floor room overlooking the beach. The butler on my birthday left a bottle of sparkling wine, a chocolate cake and when we went out, came back to a bubble bath with rose pettles, my wife really enjoyed that!!! The room is typical Sofitel standard, very clean, tidy and immaculate. We found it to be a good size, great bathroom with a big bath tub and a good walk in shower, although the toilet room was very tiny and difficult to position yourself if you are tall!!! But don't let that put you off as it is a very high standard hotel room.
The pool area, yes it is not massive, but we never struggled getting a place to rest with space around us, we did not feel like we were on top of other people and felt relaxed. The hotel pool bar staff are great/very helpful and the pool itself is very relaxing and you can stay in it overlooking the walk and beach for ages watching the "world go past" We were able to pick up wifi by the pool as well. We walked to the metro station and took about 15 minutes but it was like boiling hot outside!!! The new Dubai Mall is a good 30 to 40 minute taxi trip or if you get the metro it doesnt stop outside the Mall you still have a 5/10 minute walk to the mall. We only ate breakfast at the Hotel and it was very good, vast choice and lots of staff always replacing the food with fresh. For lunch and Dinner - get the Dubai Entertainer guide for 2:1 meals, there are plenty of restaurants on the walk (however we found that the restaurants on the walk don't cook the meals fresh they cook them earlier and re-heat when you order, hence why the food comes very quickly - we had a few woeful meals on the walk - that is another story!!). I have stayed at various other hotels in Dubai and have to say the Sofitel is outstanding. All the staff are very helpful, the hotel is very clean and tidy. The staff are a credit to the Sofitel group, could not do enough for us. I found out how much my wife paid for the 7 nights and for what she paid I have to say surprised me as I thought she would have paid a lot more as the hotel is nothing short of absolute quality - 5* hotel, 5* Service, 5* Staff and 5* bedroom - highly recommended. Very modern and beautiful hotel.

Room Tip: E-mail them before asking for a high floor room - essential.
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  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask shadowthfc about Sofitel Dubai Jumeirah Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, General Manager at Sofitel Dubai Jumeirah Beach, responded to this review
14 February 2012
Dear Guest,

Thank you for staying at Sofitel Dubai Jumeirah Beach on your September trip to Dubai. I appreciate the time you took to write such a detailed review about your stay and rest assured I will be sharing this with the team for it will help in Ambassador motivation and encouragement.
I am excited to know that Sofitel fulfilled all your expectations and that you felt it was a good value considering the high class facilities and services we provide.
If you need any assistance with regards to your future bookings, please send me an email on customer.service@sofiteljbr.ae.
I thank you again for your feedback and look forward to welcoming you back.

Sincerely,

Sami Nasser
General Manager
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London, United Kingdom
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
“Lovely stay in club Millesime”
5 of 5 stars Reviewed 9 February 2012
2
people found this review helpful

Upon arrival we were greated by professional staff and given cool towels to refresh ourselves.

We had booked a room on their club floor, more expensive than the other rooms but worth it!

We were taken to our rooms and our baggage brought up to us. The benefits of the club floor were explained. There is an all day supply of small canapés and cold cuts. Unlimited soft drinks both in the club room AND from the minibar in the room. The club service also includes two garments laundered for free, free shoe polishing service, and they even offered to unpack and pack our bags via their butler service (we thought this a step too far so did it ourselves!)

Staff could not do enough, very pleasant and always helpful, polite and welcoming. Must say though that to get a propert concierge service/advice you really need to speak to their professionals on the ground floor, the club floor staff try their best but aren't as knowledgeable.

Room was lovely, great see view.

Breakfast was included and is well worth venturing to the main restaurant for this (you can eat on the club floor too, but less variety, main restaurant breakfast included in club price). Great selection, meats, breads, fruits, cereals, eggs to order, fresh pancakes..... You name it!!

All in all a great hotel, right on the walk so lots of other restaurants close by. We travelled in winter so it was but a short walk to the metro. Must advise that the walk has a lot of traffic, so when catching a cab back you could be in for a wait! We often jumped out early and walked back....may not be an option in summer months!!

Room Tip: Club floor will be worth the extra for most
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  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, General Manager at Sofitel Dubai Jumeirah Beach, responded to this review
14 February 2012
Dear Guest,

Thank you for staying at Sofitel Dubai Jumeirah Beach on your trip to Dubai. Also, thank you for reviewing Club Floor package in your feedback. I appreciate that you booked one and found it worth.
I would just like to point out that all of our Ambassadors are from foreign countries. They will not be able to give you expert advice regarding the sight-seeing, although we do train them on the basics. Our concierge team, on the other hand, have answers to all your questions and will give you their expert opinion.

I want to thank you again for your feedback and look forward to welcoming you back on your future visit.

Sincerely,

Sami Nasser
General Manager
Report response as inappropriate
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Additional Information about Sofitel Dubai Jumeirah Beach

Jumeirah Beach Residence, Dubai Marina | PO Box 473828, Dubai 87075, United Arab Emirates
Price range (per night):* INR8,471 - 27,308

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