We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Atlantis, The Palm – reviews, photos

5.0 of 5
Crescent Road | Palm Jumeirah, Dubai, United Arab Emirates
Hotel amenities
Special offer
Summer from AED 990
Atlantis, The Palm
Ranked #36 of 434 hotels in Dubai
4.5 of 5 stars 2431 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

2,431 reviews from our community

What travellers say about this hotel
  • Water park(201)
  • Half board(80)
  • Very good(70)
  • Imperial club(63)
  • Dolphin bay(43)
  • Room service(33)
  • Hotel guest(30)
  • Lazy river(29)
  • Buffet restaurant(26)
  • Chocolate fountain(21)
Traveller rating
    1,510
    507
    213
    108
    93
Only show reviews for Family (1,052) | Couples (766) | Business (106)
Date Rating
Wallasey
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Peace in Potential Chaos”
4 of 5 stars Reviewed 15 February 2012
1
person found this review helpful

The family stayed here last year on our way back from a trip to see my cousin in Franschhoek, South Africa. We thought it would be good to break the return journey, and as some of our daughter's friends had stayed at the Atlantis Palm, and recommended it as being good for children, especially those who liked water, we decided to stay here. As a couple we have previously stayed at the Ritz Carlton and the One and Only Royal Mirage Residence and Spa in Dubai, and these have been peace and serenity personified, service brilliant, food excellent but pricey unless you choose the half board option. However, no children allowed at the Residence and Spa, and the Ritz-Carlton has been upgraded since we last stayed there.

So, we looked at the options available and chose the Imperial Club mainly because it had afternoon tea, a happy hour, and a private lounge which provided soft drinks all day. We also had a half board option. We arrived at five in the morning, were taken straight to the Imperial Club lounge, offered hot or cold drinks and croissant etc, and were in our room within 30 minutes.

Bearing in mind we were there in low season (August) and in Ramadam, the Hotel was quite busy. The Imperial Club was worth every penny. Rooms are on the 11th -15th Floor, with excellent views. We had breakfast in the private lounge; (there is free internet access in the lounge, as well as in the room - vital to inhibit serious withdrawal symptoms for children); afternoon tea in the private lounge; dinner in one of the seven restuarants, (a supplement is payable in some), and happy hour in the private lounge, which started at eight during Ramadam, but lasted until ten. Alcoholic drinks were free in happy hour, and if you like a tipple after sundown this is perfect. There is free access to the water park, and Imperial Club members are well looked after by the pool attendants in the Hotel.

We booked evening meals in advance, (the staff in the lounge took care of this - they were very helpful in all aspects), unless we decided to have a burger, and I would recommend booking restaurants in advance - there were often queues when we left. One concern we had was what this hotel would be like in high, even mid-season (even in Imperial Club). Whilst we were there, there were queues for breakfast in the morning at the two breakfast outlets for non-Club members, and the restaurants were busy in the evening. The water park, which we visited every day wasn't quiet, but there were few queues, and we had fun particularly on the lazy river and the rapids. Being low season it was very hot, hot, hot, but there was plenty of shade, and the hotel is literally only 150 mts from the Water Park. The hotel is so big it could therefore become very uncomfortable during other seasons. Maybe price balances this out - but it could be chaos.

The hotel is clean and well appointed. The staff are friendly and very helpful. We did not visit Dubai on this occasion, but did take the brief trip on the Monorail. The hotel runs the customary shuttle buses for those who are interested, and tours of Dubai can be picked-up at the hotel. The hotel receives a lot of visitors to look at the Aquarium and visit the water park.

All in all we enjoyed our visit and found it a useful and relaxing stop-over, and as it is my Cousin's 50th Birthday this year, we are returning to South Africa, and stopping off at the Atlantis on the way back.

Room Tip: Depends on the room basis. Views of Dubai at the back, and the Sea at the front. The air-conditionin...
See more room tips
  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Pick1962 about Atlantis, The Palm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
“This Hotel is more like a School”
2 of 5 stars Reviewed 14 February 2012
2
people found this review helpful

Payed a lot of money to stay here for 6 nights, was advised by Virgin Holidays to upgrade to Imperial Club level, i agreed, !!! BIG mistake, these rooms & suposed club, was more like an upgrade to a cheap all inclusive which was being used by parents to feed the hoards of kids, i have never seen so many kids in one hotel, it was a school, everything about the place is about big money, £10 for plastic cup with a cocktail of sorts by the pool, restaurants were very expensive, and even at 10pm at night kids were allowed to run wild, when your paying £50 for a steak thats the last thing needed, ive stayed in other hotels in Dubai, this was the first & last time i will be staying there, bit like a very expensive Benidorm !!!

Room Tip: no good rooms, as far as i could see
See more room tips
  • Stayed February 2012, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Browney_12 about Atlantis, The Palm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milton Keynes
Top Contributor
57 reviews 57 reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
“Great for kids”
3 of 5 stars Reviewed 13 February 2012

One of my younger family members REALLY wanted to stay here. From the outside it looks amazing. The pools are nice and big and the waterpark is great! For me the rooms were a little on the small side for the price we paid. Had an issue with the shower not working for while even some time after being reported hence the 3/5 otherwise this is a good bet with the family. Having said all that Nasimi beach in the evening is a great place for the adults to enjoy a beer on the beach!

  • Stayed February 2012, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 42 more reviews by zoerobinson for Dubai
Ask zoerobinson about Atlantis, The Palm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsinki, Finland
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
“Worth the high price”
5 of 5 stars Reviewed 13 February 2012

I travel a lot for business and when I travel for holiday with family, I want a good hotel!

During our past trip to Dubai, we spent 5 days in the Atlantis, in their club rooms. The money spent was a lot but totally worth it! The rooms are nice but not extraordinary. The hotel is also nice but the attractions make it extraordinary. However, what really made this hotel such a good experience, was the service what you at least get at the Club level!

I'm so much going to go back there as soon as I can again save such a lot of cash to be spent! Loved it!

Room Tip: Club level is expensive but totally worth it, especially if you have kids as they get free kids club...
See more room tips
  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask kaartma about Atlantis, The Palm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi
1 review
“I enjoyed in this hotel”
5 of 5 stars Reviewed 13 February 2012

I spent my honeymoon in Atlantis Hotel and i enjoyed in it because there were many things we can do it in it like waterpark and walking on the beach> I hope came again and spend more than one day>.....Thanks alot :)

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Suliman A about Atlantis, The Palm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Atlantis, The Palm also viewed

Burj Al Arab
4.5 of 5 stars 882 Reviews
Dubai, Emirate of Dubai
Show Prices ABS:HotelCheckRates-d302457?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Jumeirah Beach Hotel
4.5 of 5 stars 1,261 Reviews
Dubai, Emirate of Dubai
Show Prices ABS:HotelCheckRates-d302462?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Le Royal Meridien Beach Resort & Spa
4.5 of 5 stars 1,904 Reviews
Dubai, Emirate of Dubai
Show Prices ABS:HotelCheckRates-d301584?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 434 hotels in Dubai, ranked by popularity »

Been to Atlantis, The Palm? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Atlantis, The Palm

  • Atlantis The Palm Dubai
  • Atlantis The Palm Hotel Dubai
Address: Crescent Road | Palm Jumeirah, Dubai, United Arab Emirates
Price range (per night):* INR15,047 - 56,455

Owners: What's your side of the story?

If you own or manage Atlantis, The Palm, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Atlantis, The Palm
Show the lowest price for this hotel (from our partners)
Show Prices