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Traveller rating
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All reviews bur dubai area burjuman metro bedroom apartment felt like home comfortable stay home away from home house keeping wonderful stay special thanks housekeeping staff supermarket mr sohan akram cleaning karama mall
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Reviewed 25 July 2014 via mobile

Hotel had been in bad reviews I think majority because it doesn't provide buffet breakfast otherwise rooms and ac functioning and the staff is great. Walkable from alkarama metro station and has a family store just opposite to it to buy Ur needy stuff

Date of stay: March 2014
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3  Thank vishal0151
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 July 2014

I stayed with my family for five days , Had a very good back home feeling as the staffs were very friendly. Especially I would like to thank Mr. Vinu ,He was very helpful and friendly which made our stay more comfortable.
Nice clean rooms ,cleaned every day ,All equipment well maintained,metro access near to spinneys .

Had a very good stay. Definitely we will come back for the next visit

Room tip: Choose Higher floor rooms
Date of stay: June 2014
  • Trip type: Travelled with family
    • Location
    • Cleanliness
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Thank Vitty C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 June 2014

Xclusive hotel apt is very well located. It's convenient to have Spinneys at walking distance and also a smaller grocery just opposite which has the Indian spices n nicknacks.
The staff are courteous and cleaning is very good and consistent .All equipment well maintained.
I will definitely stay again .

Date of stay: June 2014
  • Trip type: Travelled with family
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Thank indianfoodie71
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 June 2014

We as a family stayed here from 14 to 18 June 2014. Everything was EXCELLENT at this place including the staff. The rooms were cleaned everyday with fresh towels and complementary toiletries in the bathroom. Spinneys is nearby however for your immediate needs there is a Families super market just opposite. It is a best deal we received and we would recommend this place to anybody who is on holidays. WiFi was only available in the living room and the signal was poor.

Date of stay: June 2014
  • Trip type: Travelled with family
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Thank Lionel P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 June 2014

We stayed at this hotel 2 years ago when it was new and we liked it. I have it a good review on this site at that time. We just stayed there again for 6 nights and we were not very happy. The hotel rooms have not been maintained well. This was especially true in our bathroom inside our bedroom. I don't understand why people build bathrooms using tiles on the floors or ceilings because the gaps between the tiles are a great place for mold and mildew if not carefully cleaned frequently. This hotel does not clean the bathrooms well and there was mold inside many of the spaces between the tiles, near the floor drain, on the wall and inside the shower.

When we arrived the kitchen was missing several things we needed to cook with including a cutting board and a chefs knife. There is a list of kitchen supplies that are supposed to be stocked in each room on he of the cabinet doors. We asked the person at the desk on our way out one morning to have these items put in the room. When we got back to the room nearly 4 hours later, the room had not been cleaned no we has to call the desk again. They did not communicate to the cleaning staff and just sent someone to the room to see what we needed. Poor communication on the staff's part and poor hotel maintenance. I emailed the manager after 3 days to let him know of my issues and he never bothered to reply but one of the cleaners was sent to the room to see if we needed anything the next day after the email because he was told that I had complained.

These rooms all have one bedroom but the hotel allows up to 5 or 6 people to stay in these rooms. This creates a lot of really loud noise which would not be so bad if they did not overfill the rooms. My take from what I saw is that this hotel is meant for mainly Indian and Arab families and not for more western guests. The fact that there are only 2 tv channels in English was proof so were the low standards, poor customer service and indifference from management to legitimate guest complaints.

Date of stay: June 2014
  • Trip type: Travelled as a couple
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3  Thank jmcn5195
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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