We were part of a Group of 3 couples stopping over in Dubai on our way back from an excellent holiday at Kuramathi in the Maldives. This was our first time in Dubai and we were keen to make the most of our 2 and a half days there.
This hotel was booked on the back of the excellent reviews on this site and thus our expectations were high. We checked in at 3pm on Wednesday, to be told that our room was not ready as maintenance were working on a problem with the lights & could we wait for 15-20 mins in the Atrium with a complimentary drink. One of the other couples with us were also told that their room was not ready as the hotel was full and they were behind with room preparation. The intention on arrival was for us all to have a very quick freshen up then meet by the pool to enjoy a couple of hours in the sun after or journey from Male and our 5am start.
All 6 of us ended up waiting in the Atrium until all rooms were ready. It was well after 30 mins later that after one of our party approached reception, that we were given our room key but our friends room was still not ready. We were told that all luggage for the 6 of us had been taken up to the only room that had been ready on arrival. We all decided to go up to this room, only to find that the luggage was not there.
By the time all rooms were ready & the luggage sorted, it was approaching 4.30pm. This is not the sort of service that we would expect from a 5* establishment paying this sort of money.This runed our plans to spend a couple of hours in the sun and wasted our afternoon on this short trip. We met with our Kuoni representative following this and told her about the problems experienced. They only then decided to give us a bottle of wine each in our rooms together with a letter of apology.This sort of response should have been forthcoming without our Representative having to complain and still did not make up for our wasted afternoon.
We ate in the Thai restaurant & had breakfast and dinner on 2 nights in the buffet restaurant, which we found to be of great quality.
We experienced a couple of other 'niggles' in or room with a hand towel ring which kept collapsing, a toilet roll holder which fell apart and the sink 'plug' which would not let out water unless you manually held it up. Matters not of major importance but added together with our poor first impression has led to my 'average' rating.

This is one of the best hotels I have ever been to. Beautifully appointed and kept spotless, it has every facility you can think of, so many choices in the blue orange restaurant that I lost count and yet there are several other restaurants in the complex and the grounds run down onto the beach which in January is like a lovely warm summers day in UK... The personal attention to service is superb and staff are genuinely friendly. Not cheap but providing a great experience.

came here for 8 nights 14-21 Jan with my family- 2 kids aged 8 and 2. We had a marvellous time! everyone was lovely and friendly- Domy from the Kids club is wonderful. The kids club from next door, the Le Meridien arranges lots of activities- from water sports to basketball to electronic games.

There is a selection of pool- from babies, to lap pool, to lazy river. Every pool is manned by a lifeguard. The beach is nice and clean. The drivers of the little car that goes around the resort are friendly and helpful, the kids loved hitching a ride.

Housekeeping was well organized. Mahalesh K (cant remember the exact name) from Hyperabad, India who looked after our room in the 5th floor very well.

The pastry ladies in the lobby were also nice and friendly. We also had a wonder tasting session of Indian tea in the lobby and also enjoyed the music of the lovely Thai lady.

Overall, a great hotel!

I would like to thank the Westin Dubai Mina Seyahi for an amazing holiday at the resort. From the grand entrance, to the marble floors, large rooms, wide open areas, great variety of restaurants and bars, and of course the excellence in service from its staff whose names are Jun, Barbara, Seduka, and Emily from the Attrium, Mahesh Wetage (Wetage???) from the Blue Orange, and Mr. Magari from concierge. All have been very friendly and professional in giving optimal service.

ATTENTION TO DESERT GATE TOUR REPRESENTATIVE

I have one negative comment, however, regarding the poor service from a non Westin team member of the hotel who works at the concierge for Desert Gate Tours. I believe his name is Vlad, he is slightly tall, with blond spiky hair. When we made a booking through him for an " evening desert sand tour", we specifically asked whether this included dune boarding, to which he replied "yes". We later discovered that we were only taken on a desert 4WD experience without the dune boarding. When we saw him the following day we told him that he had lied to us to which he replied that there was indeed sand boarding, which he said was next to the camp where we had the evening bbq. I then told Vlad that I had asked the driver of my 4WD whether there was sand boarding or not to which he laughed and said "no". Vlad said that the driver was new and that he didn't know, however the driver had informed us that he had been working for the company for 2 years, so once again Vlad lied to us. This had truly disappointed us seeing as our whole intention was to go dune boarding. We then asked if he could make it up to us by offering us a discount on another tour. He said that he could get us a free meal on a river cruise. When we went back to confirm which cruise we wanted, he then tried to sell it to us after he had offered it for free. What was he thinking????? And I inform you who read this that this happened not only to us, but to some other guests who had been promised the same experience.

1.DO NOT BOOK TOURS THROUGH VLAD at Desert Gate Tours.
2. Book online and save yourself the high commission that you give him.