I'v been to Aleppo many times before for business purposes, iv been almost in every single hotels in town.
And this hotel is by far one of the most that i enjoyed, iv noticed that they renovated the whole building, the rooms are really cozy/clean, and the staff is very welcoming and knowledgeable
i recommend this Hotel to everyone who is thinking of visiting Aleppo

Enjoy your stay...

I have visted Pullman Al shahba hotel last year and i was not so impressed and disappointed , the service was very slow and the staff careless inattentive and rooms were very dirty. the sheets of the bed rooms were dirty not ironed , the toillets were durty abd not ready for the servcie

this time i have another conference in Aleppo and i was oblijed to stay for one night and i was reallly impressed for the huge improvement of the quality of the servcie and especially in rooms and restaurants , I found this time shining well clean and the guest rooms looks much much better and clean ! the hotel condition looks much better and well clean and neat in the lobby and the public areas . Even the staff becomes more attentitve and show care for my inquiry , i have called the rrom servcie and i was honestly impressed about the speed of the servcie .

If you are thinking of visiting Aleppo, find a local hotel near the centre of town. The service at this hotel was terrible. Many of the rooms smelt of diesel fumes (I was with a large party so saw several); in one room the smell was unbearable and the reception were very indifferent to complaints about it. One of our party believed they had items removed from their room whilst staying at the hotel, but whether or not they were correct their complaint was treated with a total lack of respect by the hotel reception. We also were ripped off in the hotel cafe by a member of staff who refused to write a receipt for their made up 'bill' and we had to get a local person involved in order to discover the correct, uninflated amount (this was not simply a matter of them charging more to foreigners). The most positive thing was the food, which was reasonable.

I stayed here for 2 nights while visiting Aleppo and would advise travellers to stay elsewhere. If you are going to Aleppo to see the souk and citadel, stay in a place near the old part of town. This hotel is a 20 min taxi ride into the interesting parts of town and 3 of 4 taxi drivers didn't know how to get to the hotel: that's how out of touch this hotel is with the charms of Aleppo.
Most things in the hotel did not work: toilet, internet, shower drain, telephone, etc. Also it was shoddy: bathroom hooks that were crooked, dirty floors, damaged door hinges, paint all over fixtures, etc. Diana Darke who wrote the Syria Bradt Guide said that 'everything worked in this business hotel': unfortunately now nothing works.
The breakfast had canned fruit , an insult to travellers who have been eating fabulously fresh apples, persimmons, figs, oranges and bananas grown locally. The final insult was receiving a $61 laundry bill: the front desk charged us 'foreigner' prices instead of the prices listed on the sheet in our room, then added 16% overcharge when they converted from Syrian pounds to US $. The correct bill should have been US$ 18! Don't stay here. Find some wonderful small hotel near old town, not this touristy rip-off place.