My wife, twelve year old son and I had a most enjoyable stay at the Mansouriya Palace Hotel in March, 2010. I highly recommend it other travelers.
As I began to put together our trip to Syria, I struggled somewhat in trying to choose among the boutique hotels in Aleppo, The guidebooks offered what I thought was somewhat out of date advice, and the hotel websites varied highly in terms of quality. So, I put an even higher level of trust than normal on the Tripadvisor reviews. I was not disappointed in relying on the favorable reviews of the Mansouriya Palace.
Unfortunately, the Mansouriya’s website – as it existed when I was making my booking choices (it has since improved significantly) – didn’t offer as much as one might have hoped in terms of pictures of the rooms. So, I relied heavily on the pictures from the hotel’s reviews here on Tripadvisor. I reached one conclusion – I thought I’d be happy in any of the rooms, other than perhaps the Bedouin Room. So, I booked.
My research suggested that trying to find the hotel on my own (especially with a 10:30pm arrival time) would be a nightmare, so I arranged for the hotel to pick my family and I up at the airport. The pickup and transfer were flawless – we were met by an English speaking driver (who turned down a tip, to my surprise), who drove us to the Qinnesrin Gate of the Old City. There, a porter with a luggage cart walked us down the narrow pedestrian street to the hotel’s unmarked entrance. Very romantic, in a traveling sort of way.
We were warmly greeted by the evening staff (plenty of English spoken), and then escorted to our room – naturally, we had the Bedouin Room.
I’ll let the pictures speak for themselves. Suffice it to say, even though I was pre-disposed not to like the room, I found myself enchanted. We had a writing desk, a low sofa, three closets and a half bath downstairs, and then a large bathroom upstairs, with separate soaking tub and shower, with two sinks. All the craftsmanship was of the highest quality. The bathroom opened to a private patio (alas, one innocent of anywhere to sit).
The nature of the Bedouin Room – being at the top of its own landing on the upper floors of the hotel – made it very private, so we could open our windows without sacrificing any privacy. The room (and hotel) was very quiet – save for the periodic calls to prayer (there seems to be a mosque very near the hotel, so the 3:30 am call to prayer managed to wake me every night).
The bedding and linens were of high quality, and I found the bed very comfortable.
Breakfast is included – which is served in a basement room with high windows to the central courtyard. It was a Syrian breakfast, mainly – cheese, meats, fruits, figs and dates, nuts and bread. Eggs were cooked to order. I enjoyed the breakfasts – but was ready to move on after our 4 night stay. The service was friendly and efficient.
The public areas of the hotel were very nice. The main courtyard is bordered by an iwan (kind of an open air living room) on one side, with an indoor living area on the other side. Every spot within the hotel – rooms, public areas, hallways, etc. – were immaculately clean. The seating, both in the iwan and in the living room, was very comfortable. The staff was promptly available when needed to provide refreshment.
My wife and son enjoyed the hotel’s hammam.
The highlight of our stay was dinner at the hotel. It was our first dinner in Syria, and set a high standard. We had an array of mezze to start (the thyme, white cheese and sweet lemon salad still makes me smile), followed by a wonderful main course of lamb, fruit and rice. The service was excellent, and professional. Knowing what I know now, I probably would have eaten at the hotel two or three times instead of once.
The hotel had wireless internet, which was handy since there is no Blackberry service in Syria. There was also a slow wired internet connection on a guest PC.
A few quibbles and cautions:
1) This is an expensive hotel for Syria. If price is an object, one can stay elsewhere for less money. That said, I thought the Mansouriya Palace delivered good value for what it charged.
2) Having to pay for use of the hammam is a bit annoying. The hotel should reconsider that charge.
3) If you decide to try to find the hotel on your own, note that there are no signs. See my picture of the unmarked entrance.
4) As one of the critics of the hotel noted, the hotel quotes its prices in Euros, but charges the credit cards in Dollars (due to Syrian law). That can mean some exchange rate risk – although I found the rate used to be competitive.
In booking the Mansouriya Palace, I hoped to plant the family squarely in as foreign a location – the Old City of Aleppo – as possible, while retaining the comforts of a small boutique hotel. The Mansouriya more than satisfied that hope. I strongly recommend it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC