We stayed here for 5 nights and at first were very happy with it, a lovely period-style building with clean, cheap rooms in a quiet location away from the 'hustle and bustle', which is almost non-existent in LPB.
On the day before we were leaving, we counted our money before heading out for a final day of sight-seeing. We discovered 500,000 kip and US$20 that was kept in our money belts had gone missing from the very bottom of our bags, however i-pods and other valuables were not taken. We know for a fact that it was not a case of us not accounting for what we had spent as we keep a strict tab of our daily spending.
After triple checking our belonging to no avail, we went down to reception to confront the owners, and after discovering they did have spare keys, even for the padlocks, we told them about the missing money. This was met with blank stares and mutterings of "oh" from the staff (most of which suddenly busied themselves with other things). After stating that we would be going to the police station to make a report, and that we would be informing lonely planet, rough guides etc. we were assured that the boss would be told and something would be done about it.
We came back later that day, and were told by the same member of staff that they thought it could have been another person working there who had not turned up for work that day. They said he would be contacted and asked about the money.
After checking back a couple of times throughout the day, it became apparent that no effort was being made at all to resolve the matter. To add insult to injury, the staff were actually quite rude and obtuse, and offered no apology whatsoever.
We have since discovered that we are not the only unfortunate people who have had money stolen from locked and secured rooms at this guesthouse. It seems that there is a pattern in the thefts as each time, money has been left behind along with other valuables.
Simply put, we would advise that people avoid this place however nice and friendly it seems upon arrival. Also note, that there was no option to store valuables in a safety deposit box.