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Sheraton Karachi Hotel – reviews, photos

Club Road, Karachi 75530, Pakistan
Hotel amenities
Sheraton Karachi Hotel
Ranked #3 of 18 hotels in Karachi
4.5 of 5 stars 54 Reviews
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54 reviews from our community

    Trip type
Traveller rating
    26
    18
    5
    4
    1
Date Rating
Melbourne, Australia
Senior Contributor
32 reviews 32 reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
“Thank you for saving me from the Avari Towers”
5 of 5 stars Reviewed 24 November 2011
3
people found this review helpful

I am a regular visitor to Karachi and have stayed here many times. The club rooms (floor 6) are spacious, well equiped, quiet and comfortable - all you would expect from a Sheraton. The food is excellent and the prices very reasonable. The staff are likewise curtious and attentive. In short there is no better place to stay in Karachi.
The reason for the posting this time is that the airport concieage also saved the day. I arrived with no cash (and the ATMs at the airport only take local cards) but with a reservation for the Avari Towers. There was nobody at the airport to collect me, despite a reservation and a confirmed airport pick up, and no Avari rep on site. When I eventually did contact the Avari by phone they had no record of my reservation and were most unhelpful. Enter stage left the Sheraton rep who organized a free transfer and accommodation with one quick phone call.
Thanks guys, the service will be remembered.

Room Tip: Pay a little extra and go for the 6th floor club rooms
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  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Gustypants about Sheraton Karachi Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mypakistan, Manager at Sheraton Karachi Hotel, responded to this review
25 November 2011
Dear Guest,

Warm greetings from Sheraton Karachi Hotel!

We are thrilled to hear that you had a fantastic stay at our hotel. The team at Sheraton Karachi works extremely hard to make every guest feel special and exceed their expectations.

We look forward to welcoming you again to experience the true Sheraton hospitality.

Warm regards,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Multan, Punjab, Pakistan
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“world class hotel”
5 of 5 stars Reviewed 20 November 2011
1
person found this review helpful

ITS Really World Class Hotel in Karachi.Karachi Sheraton Hotel and Towers, the only internationally managed 5-star hotel in Pakistan. We are conveniently located in the business district of Karachi, only 17 kilometers away from Quaid-e-Azam International Airport. Business and leisure travelers will appreciate our 407 comfortable guest rooms, excellent restaurants and impeccable guest facilities. An ideal destination for the majority of foreign travelers to Pakistan, the Karachi Sheraton Hotel and Towers boasts an earthquake-proof building and extensive fire-safety system.

* Quaid-e-Azam International Airport - 17 Kilometers Nearby Cities:
* Karachi - 2 Kilometers
* Clifton - 3 Kilometers
* Saddar - 3 Kilometers407 Rooms with Balconies; 14 Split-Level Units; Disabled Facilities Available; 90 Towers Rooms & Suites with Private Guest Registration. In room ups, fax, color printer, scanner, photo copier, large desk, music sys, speaker phone, voicemail, elsafe, minibar, balcony. Amenities Available Bathroom - Private Modem Jack in Room Smoke Detector.

Stayed March 2011, travelled with friends
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See 3 more reviews by nasirhafeez1 for Karachi
Ask nasirhafeez1 about Sheraton Karachi Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mypakistan, Manager at Sheraton Karachi Hotel, responded to this review
25 November 2011
Dear Mr. Hafeez,

Thank you for the compliments! We are delighted to hear that you enjoyed your stay with us at Sheraton Karachi Hotel. We are glad that our team was able to exceed your expectations and we hope you will stay with us again soon.

Sincerely,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Karachi, Pakistan
2 reviews
3 helpful votes 3 helpful votes
“Amazing High Tea”
4 of 5 stars Reviewed 17 November 2011
2
people found this review helpful

I really love the way the high-tea menu was designed. Being in a business meeting one has little time for eating, and even while eating one is always talking business. I really loved that they took care of the basics that is eat without you hands being too sticky or oily and very light on the stomach as well.

Room Tip: Try to get the lower floors, they are better
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  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Ali H about Sheraton Karachi Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mypakistan, Manager at Sheraton Karachi Hotel, responded to this review
19 November 2011
Dear Mr. Ali,

We appreciate you taking the time to post such valuable comments - it’s always great to hear that our guests enjoy themselves at Sheraton Karachi Hotel. It was also nice to hear that the high tea exceeded your expectations. We do indeed carefully consider our guests’ demands prior to tailoring our menus. We hope to see you again soon!

Sincerely,

Hotel Management
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Mijas, Spain
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
30 helpful votes 30 helpful votes
“it's pretty good hotel”
5 of 5 stars Reviewed 12 November 2011
2
people found this review helpful

Regarding Hotel quality, my expectatives were to low when arriving Karachi.
Once in Karachi I localised various hotels mantaining a well price balanced standerd for quality, but I realised that they were unable to afford the national power supply problem that in Karachi is too serious and prolongate.
taking in consideration that electricity is basic (AC, light, elevators, services) for an hotel I asked local people and all pointed me to Sheraton. Indeed it's the best hotel in Karachi (not only for it's full service facilities, supportive staff and restaurant variety, but yes for skipping quite well the power shortage problem).
Indeed an ace

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Nuria-Fuente about Sheraton Karachi Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mypakistan, Manager at Sheraton Karachi Hotel, responded to this review
18 November 2011
Dear Mr. Nuria-Fuente,

Thank you for the positive review of our hotel. We are delighted to hear that you had a wonderful stay with us at Sheraton Karachi Hotel. The team at our hotel work exceptionally hard to make every guest feel special and exceed their expectations. Thank you so much for staying with us and we hope to see you in the near future.

Sincerely,

Hotel Management
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Falls Church, Virginia
1 review
“Safety and Security - Lots of untrained manpower”
4 of 5 stars Reviewed 7 November 2011

I happened to stay at the Sheraton a few times as I was escorting clients into Karachi. While the hotel interior is outstanding, staff is well-groomed, I was shocked to see the security staff not taking their jobs seriously. I am sure I will get a reply to this post by the manager saying that they ensure us that they do everything possible for the safety of their guests but the problem is that 'seeing is believing - My recommendation is that they should get an outside organization to conduct a safety/security audit and get and 'outsider's view' because what is invisible to the hotel security dept will not be to the outside agency. My client(s) use AfterShock-CEM based in Karachi, very professional and thorough.

Room Tip: This hotel does not seem to have a good emergency plan in terms of terrorism or other crises. Choose...
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  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Mary A about Sheraton Karachi Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mypakistan, Manager at Sheraton Karachi Hotel, responded to this review
25 November 2011
Dear Ms. Mary,

Thank you for your continued patronage and your feedback regarding security at Sheraton Karachi Hotel. Security has always been a top priority at our hotel and we do indeed conduct safety and security audits on a regular basis to ensure that there are no issues. However, we are always seeking to improve and better our services. As this is a public forum, we cannot discuss any sensitive security arrangements here but we would highly appreciate it if you could e-mail us directly on akber.bana@sheraton.com with the details of your experience and any particular observations you may have made so that we can investigate this matter further.

Once again, thank you for your feedback and we are looking forward to seeing you at Sheraton Karachi Hotel again.

Warm regards,

The Management Team
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Additional Information about Sheraton Karachi Hotel

  • Sheraton Karachi
  • Karachi Sheraton
Address: Club Road, Karachi 75530, Pakistan
Price range (per night):* INR10,254 - 10,477

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Sheraton Karachi Hotel
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