I was there just over a week ago on a business trip to Mandalay. On the whole, I find the hotel to be pretty average, as its advantages and disadvantages kind of balance out.
First, the room is rather spacious, and I got one which literally looks out into the pool. Bathroom is also spacious and somehow comes with a weighing machine. The level of cleanliness is also rather good.
The staff are also generally friendly. Although they are not the most well-trained or professional, they make up for these with effort. They do try to be friendly and helpful according to the methods they know.
Location is also pretty good--opposite the royal palace. Near enough, but still offering some respite from the hustle and bustle of the dusty city of Mandalay.
The bads: The breakfast was disappointing. There is also no water boiler/kettle etc in the room so you can't get make your own hot drinks in the room
There is also no wireless access in the hotel. You can only use the internet for US$2/hour in the internet room which has only two computers.
Last but not least, the part I hate most is that on top of not being able to connect to the internet in the room is that guests also cannot make international calls from the room! One has to go to the reception to use the only phone in the entire hotel that is capable of making any international call. I think it is a major inconvenience, and I also didn't like the fact that there were at least 3 people behind the counter who were within earshot of my tele-conversation.
On the whole, it is rather average. However I think the next time I might consider staying at the Sedona which is just next door.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 November 2008
Dear Mmslle:
I happen to be M.D. of Mandalay Swan Hotel and am fascinated to read your comments which appeared on 3/9 at the trip advisor website.
Would be grateful if you would be so kind at to contact me at my singapore number 94776486 or email: marplan@singnet.com.sg or if you can, let me have yr contact, I shall ring you.
Many thanks.
K.S. Koh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC