I decided to stay over the new year period, and had a wonderful holiday... All the staff very friendly and helpful, animation team all fun..

The food was lovely, very good choice, and no repetitive meals, and nice to see chef cooking in front of you as well..... they do like you to sit in same seats all the time, which isnt the best if you have met new friends.

Rooms more than adequate, and fresh linen each day, if I had to fault room, could do with updating, and the mini fridge could of worked.

Outside, was lovely, beautiful pools, and beach area, and weather was alot better than I ever expected... indoor pool just to crowded, but to be fair outdoor pools were freezing lol.

Hotel close to sousse, and very cheap taxis as long as you set price before you get into it... wonderful cafe opposite hotel too..

I am looking to go back to this hotel again in september and would reccommend to anyone.

Having returned from this hotel 2 weeks ago I just wanted to say what a great holiday we had. Travelling in January we weren't sure what to expect, and it was fairly quite, but was warm and sunny every day. I was very pleasantly surprised by the hotel. Having stayed in the Golf Residence in Port Kantoui in September, i wasn t expecting much as that was dreadful, but this hotel is in a different class to that one despite having similar ratings from Thomas Cook. Great reception / lounge area, brilliant location, could easily walk into Sousse or get the noddy train either into sousse or to Port el-kantoiu, very cheap ride. Friendly helpful staff. Food ok, definately adequate, range of drinks in the all inclusive also fine. The Thomas Cook rep was great, and the animation team were also really good. Cant really fault the hotel or the staff and will definately try to return later this year.

Here's what I liked:
The hotel has great pools, great seaside. The park is very nicely done, the building is elegant. (This is true to all Marhaba hotels, as they use the same facilities.) Also great snack bars at pools and sea. The rooms were okay, though small. Throughout our vacation we managed to get a two-roomed apartment - apparently these are available, so make sure to book these if you have such needs! Also, be aware that different Marhaba hotels have different interiors. CLUB is nice, but BEACH has awful rooms (yes, despite the praises!).
One big plus: there are no insects in the rooms!

And here's what keeps me back from going again:
We travelled 4 of us: parents and 2 big kids. We were expected to sleep in a room cca 3m x 3m, where there was a double bed, plus 1 (!) mobile bed squeezed in so tightly that we could not open the wardrobe doors. So my advice is you check before you pay, if you go in a similar setup and ask for the double room I mentioned!
I was unhappy with cleanliness (bad stains on sheets - we could usually find someone to give us new), and also things were stolen (dvds... you wouldn't put them into the safe, would you? you should!).
And I may be too European but I found the restaurant too busy. The local standard of over-heaped plates and constant screaming of Arab kids is a no-go for me... we used the snack-bars outside. One more thing about the restaurant: if you give a tip to the restaurant manager to give you a good table, it is a waste of money. Go later, and you will have a choice of free tables! Also, try to book a terrace table if you like to eat outside (at breakfast - for lunch, go to the sea!).

So although we solved most problems we had, it was tiring to do so. I want my holiday to be relaxing, and I don't want to spend so much time figuring out how we can get a room big enough to sleep in, or a meal that wasn't yet touched by an other guest or a towel that doesn't have a black footprint on.
:)

We have just returned from a weeks holiday at this hotel. Firstly I must say that the food is the best we have had in an all inclusive hotel with lots of choice, variety and taste, the only thing I could say is that it could do with being a little hotter but other than that most enjoyable. The staff in the hotel are really nice & helpful, Mido from the Animation Team was a good laugh and really friendly - he nicknamed me "Sunshine" as he said that I was always smiling!

The rooms could do with updating but are very clean and the maids are always working hard. The Neptune - where the entertainment is held could do with being publicised more and signposted as it is a bit out of the way. Our only big criticism is that come the weekend the hotel had 300 locals come to stay and they took over the hotel. The restaurant was so crowded and the people that were already there could not get a look in, the locals just pushed their way in and would not queue up and everyone was getting very angry. Then the locals run amok in the evening until 5am running through the corridors smashing things up and screaming & shouting. Apparently this went on in most of the hotels over the weekend and nothing was done about it, we dont know why this was allowed to happen and spoilt the last 2 days of our holiday.

Other than that I would recommend this hotel as I take it that was a one off and doesnt happen all the time. Just beware of also walking outside the hotel as there are a lot of scams conning people out of money etc and a few people got mugged while we were there down in the Medina.