though the occupancy rate in this hotel is considerablly high due to its location and the shortage of good 4 stars hotels in general in the city of alexandria ... the hotel is understuffed ... the breakfast buffet is poor and the general cleanessness in the hotel is not good.
on the brighter side the hotel staff is helpfull and it has a good nightclub ... the location of the hotel is amazing in the heart of alexandria with amazing seaview rooms ... though they are a bit small.

The hotel has a wonderful view but room was narrowness the restaurant staff was poor even their manager called Mr Omar was not hôtelier at all what ever but they must take care about the hygiene and healthful at the restaurant - The house keeping was very good, helpful girls and Gentleman I think he was the Supervisor on the Senior - The reception staff was friendly specially Miss Dina she was helpfully and smiley,,

The hotel is located in the middle of alexandria (considering the coastal area only). Yo can cross the road to be on the lovely beach of Alexandria.
The hotel is a very nice and clean one, but they lack activities and extra services.

Pros: Good hotel with a nice view and a good location
Cons: No activities available

Room Service: Daily, Free of charge (4/5)
Reception: Cooperative and nice (3/5)
Food: Very good breakfast (4/5)
Location: On the shore, in the middle of the coastal line of Alexandria
Room (4/5)
- Size: Medium
- Cleanness: Clean and tidy
- AC:Good
- Bed: Comfortable and nice
- Tea Kit: Available (Kettle wasn’t clean)
- Safe: Available
- TV: Flat Screen
- TV Channels: Good diversification (English and Arabic)
- Iron: Not available
- Mini Bar: Not available
- Fridge: Available
- Free: A small bottle of Water

Services (3/5)
- Internet: Free WIFI in lobby, Chargable in room
- Gym: Not available
- Swimming Pool: Not available
- Spa: Not available

Bathroom (3/5)
- Shower: Big shower but no bath
- Hair dryer: Good small one
- Sanitization: Yes
- Towels: Good towels
- Water: Hot all the time with low flow
- Shampoo: Available without conditioner
- Other: Body lotion (upon request)

Price: 150 USD/night for a double room (BB for 2)

My colleague and I checked in around 9 PM for a conference the next day at another hotel. We were both hungry after a day in the office in Cairo and a train trip to Alexandria (another horror story......) so we went to our respective rooms and ordered dinner. The French fries were al dente, no soup spoon for my soup, no condiments offered and the beer was brought without a bottle opener. The next morning at breakfast my colleague related the same tale about the bottle opener.

At breakfast, I was immediately approached by staff asking for my room number. No problem - standard protocol. Immediately thereafter, I was presented with a bill for breakfast before I even had an opportunity to grab a plate and help myself from the buffet. I told him to get lost. Eventually, he cleared my plate, which would have been the appropriate time to present the bill. And then he disappeared.

When I first arrived, I did not have change for the taxi driver so I went up to the front desk and was rudely informed they did not have cash. Apparently he didn't understand that I was a registered guest but common sense should have prevailed. The hotel is right on the corniche and one doesn't stop in front of the hotel to do anything else but enter the hotel. And it was obvious that my luggage was being taken out of the taxi trunk. After I protested, he pulled out the appropriate change. Where did that come from? I thought he didn't have change!

Our online reservation included bed and breakfast yet we had to argue this on checkout.

Upside is that since my last stay here in late 1999 (I swore I wouldn't go back but hotels were full due to conferences) the hotel has remodeled. My last stay was reminiscent of a dated French boudoir, but filthy and ragtag. Definitely an improvement. Although the bathroom and wardrobes (closets) are designed for munchkins, the room was well decorated, bright and comfortable.

Staff definitely needs training in customer service and a dose of common sense would help. I blame these shortfalls on management.