After a delay with our flight we arrived at Smir at 3 o’clock in the morning. We were welcomed by several GOs and yes; they were all smiling, even at that time in the morning.
We had a fair walk to our accommodation, which was a lovely bungalow right on the beach. Our luggage was delivered swiftly and we slept soundly in the comfortable beds. The accommodation is a little dated, but it was clean and comfortable. Our bungalow was about a 7-minute walk from the restaurant and there were quite a few steps up to the restaurant. They do have a minibus to save you walking, but we enjoyed the walk and appreciated the open spaces in the resort, as we didn’t feel that we were packed in. It was very quiet at night, with only the waves rolling in the background and none of the usual disco music to keep you awake. If you have mobility issues, you would need to ask for accommodation nearer the restaurant.

Next morning we arrived for breakfast at 9am to find that there wasn’t the usual full choice of buffet, as food had run out and not been replenished. They were also a bit slow to clear away used crockery. It wasn’t what you would expect from Club Med, but next day we realised that it was best to arrive for breakfast a bit earlier, when there was a full selection and the dining room was not so busy and we had a much better experience. The food in the restaurant was good and the waiters were very friendly and helpful. We were well looked after and as we were a large party, we appreciated a large table being found for us when we arrived. We also ate in the restaurant on the beach, where the choice was more limited, but food was freshly cooked and good.

It was a surprise to us that we enjoyed the entertainment in the open-air theatre. The shows were good and well above the usual standard. The staff were all very friendly and really seemed to enjoy their jobs. Although the staff were all very nice, I couldn’t write this without mentioning Laura, who was the only English member of staff in the resort and she phoned us on the first day to arrange to meet us in the evening. Her badge stated she was from London, she was actually from the Isle of Man, but in Morocco, that counts as London. Laura looked after us all week and it made a difference to have a member of staff who was English as we learned a lot more about the place and the activities. Many of the staff spoke English in varying degrees, but it was also useful to have bit of schoolgirl French.
We spent most of our week on the beach, sailing, kayaking and lounging on the numerous sun beds available. There were plenty of hoby cats available and although there was instruction and help on hand, the staff didn’t make you feel like you were back at school and it wasn’t as regimented as some other resorts.
We also did archery, but didn’t have the time or the energy to join in with tennis activity that was always going on.

We had an enjoyable week in this resort. The staff are very friendly and helpful, the accommodation is well spaced out, comfortable and clean, but could do with updating. There are lots of activities to do and the food is good. This resort seemed a very happy resort with all the staff enjoying their jobs and wanting to make sure that we had a good time, which we did.

Of you dont mind to be close to the noisy 4 lane coastal highway (very busy), like to sail or tennis, have kies that speak french and like group activities, this place gives you good value for money. The more you combine of THE above,THE better your value. Pool bungalows are ok and have ac. The show theatre is built next to the hotel above the restaurant. Don't book that unless you like to get all the shows plus the decibels of it.

I, my wife and 2 kids stayed at your Club Med village in Smir in Morocco from July 1 to July 5, 2011. I am writing you to provide you with our feedback on our experience at that village. I also have filled out the online survey which was sent to me. Unfortunately the said survey did not provide the opportunity to provide more in-depth qualitative comments.
We drove to Smir (from Rabat) on July 1 and arrived to the village around 13h despite the complete lack of any signage or indication there was a Clud Med nearby. I arrived with my wife and 2 kids (2 and 4 years old). No briefing of the village facilities was provided to us, just a map.
Since we did not have lunch, we decided to head right away to the restaurant due to close at 14h30. We arrved at the restaurant by 14h and to our surprise, the restaurant was a mess, little food was left and whatever was there was being consumed by local staff. I asked to speak to the person in charge; he listened politely to me and made no comment, nor provided any explanation about why no more food would be made available. In one instance I was looking for coffee cups and there were none left while 2 staff were chating close and did nothing to replenish the coffee stand! A real shock to me from previous stays at Club Med Turks and Caicos or Cancun where food was plenty and restaurant properly managed.
A couple of hours later we decided to take a swim in the sea. My wife and 2 sons were ferociously attacked by a bunch of jellyfish and we rushed to the nurse office were they were given appropriate treatment. My 2 year son is now scared to enter any beach as a result.
Nobody at the reception desk or on the beach bothered to warn us about the presence of jellyfish and that is a source of great frustration. When I mentioned the incident at the reception, they indicated they had heard of some jelly fish presence but did not feel it was a danger.
We had repeated problems in the first 3 days. It seems the village was overbooked. Food was rare at the restaurant unless you showed up in the first hour of serving. The same can be said about long chairs at the pool, By 9 AM everything was taken or “reserved”. We had to compete for everything. This was no spirit of vacation at all. I was seriously considering leaving at that point. Only the excellent service and staff at Baby and Kid Club made me stay.

This village is not suited for North American travelers either. We forgot to bring our AC adapter and there was none at the village to back us up. In fact at the reception desk we were told “you must bring yours”, thanks for the advice! Also no PC available to guests to check on the internet, only WIFI, sorry but i did not want bring my laptop. I remind you that Clod Med in Turks has a few PC made available to guests.
On top of all these problems, we were stolen some personal belongings in the room. A report was duly filed and we expect some kind of refund.
Overall I would not recommend this village to anyone and the price paid was not warranted by quality at all. The facilities, rooms and buildings were all outdated and date back to the sixties. This village needs an urgent lifting ASAP to take advantage of its unique and superb location

I found the food fine, but repetitive. Our room was both clean and renovated. The activities were well-organized. Every event however started late. The male waiters should all be replaced -- they spent there time NOSILY talking to each other or NOSILY clearing the tables. The ignored women customers. I thought the club manager Marco did not have the employees under control. The kitchen staff and the maids were very nice.

The theatre spectacle were too loud. We got a super price; so I can't really complain. I never used the outdoor showers. No computers for use, but there is WiFi.