Of you dont mind to be close to the noisy 4 lane coastal highway (very busy), like to sail or tennis, have kies that speak french and like group activities, this place gives you good value for money. The more you combine of THE above,THE better your value. Pool bungalows are ok and have ac. The show theatre is built next to the hotel above the restaurant. Don't book that unless you like to get all the shows plus the decibels of it.

I, my wife and 2 kids stayed at your Club Med village in Smir in Morocco from July 1 to July 5, 2011. I am writing you to provide you with our feedback on our experience at that village. I also have filled out the online survey which was sent to me. Unfortunately the said survey did not provide the opportunity to provide more in-depth qualitative comments.
We drove to Smir (from Rabat) on July 1 and arrived to the village around 13h despite the complete lack of any signage or indication there was a Clud Med nearby. I arrived with my wife and 2 kids (2 and 4 years old). No briefing of the village facilities was provided to us, just a map.
Since we did not have lunch, we decided to head right away to the restaurant due to close at 14h30. We arrved at the restaurant by 14h and to our surprise, the restaurant was a mess, little food was left and whatever was there was being consumed by local staff. I asked to speak to the person in charge; he listened politely to me and made no comment, nor provided any explanation about why no more food would be made available. In one instance I was looking for coffee cups and there were none left while 2 staff were chating close and did nothing to replenish the coffee stand! A real shock to me from previous stays at Club Med Turks and Caicos or Cancun where food was plenty and restaurant properly managed.
A couple of hours later we decided to take a swim in the sea. My wife and 2 sons were ferociously attacked by a bunch of jellyfish and we rushed to the nurse office were they were given appropriate treatment. My 2 year son is now scared to enter any beach as a result.
Nobody at the reception desk or on the beach bothered to warn us about the presence of jellyfish and that is a source of great frustration. When I mentioned the incident at the reception, they indicated they had heard of some jelly fish presence but did not feel it was a danger.
We had repeated problems in the first 3 days. It seems the village was overbooked. Food was rare at the restaurant unless you showed up in the first hour of serving. The same can be said about long chairs at the pool, By 9 AM everything was taken or “reserved”. We had to compete for everything. This was no spirit of vacation at all. I was seriously considering leaving at that point. Only the excellent service and staff at Baby and Kid Club made me stay.

This village is not suited for North American travelers either. We forgot to bring our AC adapter and there was none at the village to back us up. In fact at the reception desk we were told “you must bring yours”, thanks for the advice! Also no PC available to guests to check on the internet, only WIFI, sorry but i did not want bring my laptop. I remind you that Clod Med in Turks has a few PC made available to guests.
On top of all these problems, we were stolen some personal belongings in the room. A report was duly filed and we expect some kind of refund.
Overall I would not recommend this village to anyone and the price paid was not warranted by quality at all. The facilities, rooms and buildings were all outdated and date back to the sixties. This village needs an urgent lifting ASAP to take advantage of its unique and superb location

I found the food fine, but repetitive. Our room was both clean and renovated. The activities were well-organized. Every event however started late. The male waiters should all be replaced -- they spent there time NOSILY talking to each other or NOSILY clearing the tables. The ignored women customers. I thought the club manager Marco did not have the employees under control. The kitchen staff and the maids were very nice.

The theatre spectacle were too loud. We got a super price; so I can't really complain. I never used the outdoor showers. No computers for use, but there is WiFi.

Hello,

I booked an all inclusive holiday at Club Med Smir, Morocco, for myself and 3 year old son.Our all inclusive package included: return tickets, airport transfers, accomadation on a full board basis, childcare ( Petit Club ) and a spa package. We paid £ 1353 for the holiday.

On the day of our arrival, I noticed that the main swimming pool ( in front of the Riad Hotel, on the way to the bungalow where we stayed ) didn’t have any protection for small children ( which was the case at all the previous resorts I stayed ), which meant the pool was accessible without a gate to any small children -very surprising for a resort which claims to be a safe stay for families with children of all ages.
Unfortunaly, the unsuitability of the resort for small children doesn’t stop there: the floor of the shower cabinet is also extremely slippery. The shower cabinet has also a very sharp square angle of tiles.
Unfortunately, on the evening of our arrival, my son injured his head by slipping in the shower cabinet. He violently hurt his head by falling on the tiles from the step. He had to be taken immediately to be treated at a clinic in the nearby town of Tetouan.
Following the injury, he had to be closely monitored ( there are risks of complications within the next days ) and given a course of antibiotics for 10 days to prevent all risk of infection. The doctor also said he wasn't allowed to go into water, and we should avoid the sun because of the antibiotics treatment.

As the result of the accident, my child was unable to be put into the childcare I pre-paid, and I couldn't benefit from the pre-paid spa package either. And we couldn't enjoy the swimming pool and the beach either. As it looked we would spend the rest of the stay in our air-conditionned room for the rest of the stay ( the heat is unbearable during the day ), I decided we should go back to the UK.

However, the Club Med staff at the reception made it very difficult for us to organise our return. I was lied on several occasions by the staff:
" There are no flight until 1st of September, you must stay until the end of your stay. "
" All reservation centre all closed in the evening because of the Ramadan. Take your ticket at the Tanger airport". Thanks to the help of my familly, I was able to book flights for myself and my son on a Royal Air Maroc flight between Tanger and London half empty..
Also, their was a daily shuttle from the hotel to go the Tanger airport, and the reception manager initially refused we get on this shuttle ( I was kindly adviced to book a taxi at my own risks and cost ); I had to go and negotiate with the resort manager, for us to be put on this shuttle!
On top of the worry to have an injured child, I felt I was stranded in the resort, which occured additional costs and much stress.

In total, the all holiday costed me £2114. I hold Club Med responsible for the accident of my son: I think the shower cabinet lacks basic health and safety practices ( there's no plastic mat to prevent risk of falling, there are old tiles and sharp angles, etc... ), and the head injury could have been avoided.
On top of that, I find the behaviour of the staff completely inacceptable: It was my right to decide to leave the resort; why should Club Med or some tour representative decide for me?

I've written a complaint letter to Club Med headquarters to ask for a reimbursment of my trip. I used to a be a regular Club Med customer ( I book an average of 2 stays with them every year ); however, after this experience, I must admit I am going to look for a safer and more responsible holiday provider.