Large party of us aged from 6 to 45 visited this hotel. We HATED it!!
In a nutshell, if you arent German you can forget any kind of service
with a smile. I always look for a hotel that provides a kids club as I have 2 young sons. This however was to prove fruitless as the staff
of the kids club didnt speak English! When my kids went to sign up the kids club (or should that be Kinder club) staff spoke to them in German, when my eldest son said that they were English the fella shrugged his shoulders! All the entertainment was in german which meant that we had to go elsewhere every night. Not much point in paying for the all inclusive option then was there?

The food was abysmal. Cold, undercooked and aimed at the Germans. I love to try other foods but I draw the line at pink chicken, pickled fish and garlic for breakfast. My request for a bowl of cornflakes resulted in a dirty look that would have felled a horse.

All in all Id go back to Golden Sands tomorrow. Lovely place, cheap, clean and loads to do (even though its crawling with prostitutes who will feel your man up in front of your eyes and then invite you to watch!). But I would have to be dragged back to the Excelsior kicking
and screaming!