We were at the hotel for a week and we had expected much better. The first impression was good as we were given a VIP room due to a baby we had with us and the cot couldn't fit in the other rooms. The setting was quite appalling as its based on the Victorian style plus that all the red lights inside the room, red carpets and all the reddish setting seem to make you think that you are in Amsterdam on red light holiday. Certainly not adequate for a family room.

TV was great as gad over 60 channels, but only 4 or 5 in english. Breakfast was terrible, the same five items for the whole week and many times not all are available as no delivery has been made. Waiters at breakfast stop guests from smoking but then when you get near the kitchen you see the cigarette smoke coming up from behind the door!!!

Receptionists speak english but their approach leaves much to be desired as they probably have never been taught that you smile to a person when speaking to him especially in a hotel environment. One common approach was that none of the staff ever smiles, it's sort of banned from inside the hotel. Well that's more or less the Bulgarian culture from what I noticed as you hardly ever see someone smiling!!!!!

The gym was most of the time locked and when I found it open, we were charged 10 euros for a simple workout whilst on the sheet it was marked 5 Levas (approx. 2.50 euros). We were told that the displayed price is for Bulgarian nationals whilst the other was for tourists, is this discrimination!!! Well you can beleive me that we never tried the gym nor attampted to pass next to it, no wonder it's always emoty and locked!!!!!!!!!!! I think it's a new form of marketing strategies....

The location of the hotel is very central and could be utilised much better for tourism purposes, however the standard needs to be raised so as to meet Europena criteria.

We wnet with 23 people from our foorball club for 4 days for a match and wow what a sad place. The outside gardens are decimated, the bar closes very early, no Duty Manager at night, flashy VERY expensive BMW's outside and what unfriendly staff. Breakfast was scorned upon by the two staff and the food was false and tasteless. The coffee was yuk - just as well we took a kettle.
Well situated, far too hot in the rooms but with two cranes on buliding site next door starting around 06.30am - its was terrible,
The decor is something from a boudoir in a sleezy red light district.

The fitness centre was locked closed!

The bed was uncompratable with a strange thin duvet - The only Plus was the great shower !
AVOID AVOID !

Well situated Hotel, with quite good rooms. The only trouble is the staff. They are not very friendly to customers. Breakfast was the same for 6 whole days and our beds were not made up for 4 days out of six. We found unclean towels which were not changed but washed in our room and left to dry ! The management of this jewel have to shake their staff from their lazyness.

The hotel is clean and well situated, but you should have more people talking in english. The only person i have met in the hotel was Mariana the recepionist and was very helpful. Nothing to complain about the others.

Helenio
Malta