The personnel is very polite and caring. Perfect management and high client orientation. Here you will always have immediate feedback and flexible approach to your requests (regardless of whether you are a guest of the hotel or just a visitor of an event organized in this venue).

The Hotel Dnister is a big, blocky Soviet-era hotel that generally has been thoroughly renovated to Western standards. The guest rooms are very nice, with mini-bar fridges, a good selection of foreign-language TV channels, a safe and they are nicely decorated. The clean rooms offer good linens, a decent selection of towels, and acceptable amenities in the modern bathroom. Slippers and robes are supplied in the better rooms.

The hotel is centrally located and it’s an easy walk to the city center, parks and university. The Dnister (which claims 4-star status but falls short of meeting this level) is part of the Ukrainian Premier Hotels chain, which means it’s of a higher standard than many other hotels in the country.

There are downsides to this hotel, however: The bed is rock hard and covered by two twin bed sized duvets instead of a large double, for example, but the real disappointment isn’t the room. It’s the hotel’s food and beverage operation. The hotel advertises its ‘scenic’ 9th floor bar, which is a huge, cold, uninviting space with a small bar, several sparse tables and disinterested staff. Not a place you’d feel comfortable relaxing at day’s end. Even if you do decide to visit, the beer is bottled (not draught) and the bar menu is pretty limited. We were served an order of soggy, oil-drenched, unsalted French fries. They’re probably still on the table.

The dining room was no better. Reminiscent of the style found in many Soviet-era hotels, the Dnister’s second-floor restaurant hasn’t seen much renovation. High ceilings and tall windows, but sparsely furnished and few diners made it feel like eating alone in a ballroom. There is a reason not many people eat here, too: The menu is over-priced, the offerings are thin and unimaginative. (The English menu translations are atrocious as well: Ryb-i steak, anyone?).

If dinner was underwhelming, the free breakfast was a puzzle. It offered the usual compote, dinner rolls, cheese and cold cuts you’d find in a typical Russian hotel breakfast. There was also a large selection of dinner items: breaded chicken filets, fish filets in sauce, veggies, hot dogs, peeled banana chunks floating in water, and something that looked like runny scrambled eggs identified as “egg porridge”. Ugh. Most items were presented in steam trays, but there was no steam, so it was all cold to tepid.

Nothing cooked to order, nothing hot, and nothing remotely palatable. Dnister is definitely not a 4-star hotel on this basis alone.

Other hotels in L’viv (like Eurohotel) are just as nice, but offer decent food and beverage service.

Stayed here for 2 nights, new reburbished room, nice but very hot had to open window as heating would not turn down, breakfast buffet type, but fo not expect something lovely very poor. Lviv itself a flashback to the 1960's

My husband was rather dreading staying in this hotel, remembering it from former times, but we were given a room that had been refurbished, and were very comfortable. The room was not large, but had everything one might require, and it all worked efficiently. The breakfast was good, a buffet, with lots of choice and lots of fruit. They were struggling slightly to staff it on Sunday - more guests kept arriving and the waiters were barely able to keep up with clearing and restocking, but they did in fact cope. Free wifi in the lobby, and internet access available via the business centre at a very reasonable price. No plug in the handbasin, but that is normal in hotels in this part of the world.