“Sleep Here. Eat Elsewhere!”
The Hotel Dnister is a big, blocky Soviet-era hotel that generally has been thoroughly renovated to Western standards. The guest rooms are very nice, with mini-bar fridges, a good selection of foreign-language TV channels, a safe and they are nicely decorated. The clean rooms offer good linens, a decent selection of towels, and acceptable amenities in the modern bathroom. Slippers and robes are supplied in the better rooms.
The hotel is centrally located and it’s an easy walk to the city center, parks and university. The Dnister (which claims 4-star status but falls short of meeting this level) is part of the Ukrainian Premier Hotels chain, which means it’s of a higher standard than many other hotels in the country.
There are downsides to this hotel, however: The bed is rock hard and covered by two twin bed sized duvets instead of a large double, for example, but the real disappointment isn’t the room. It’s the hotel’s food and beverage operation. The hotel advertises its ‘scenic’ 9th floor bar, which is a huge, cold, uninviting space with a small bar, several sparse tables and disinterested staff. Not a place you’d feel comfortable relaxing at day’s end. Even if you do decide to visit, the beer is bottled (not draught) and the bar menu is pretty limited. We were served an order of soggy, oil-drenched, unsalted French fries. They’re probably still on the table.
The dining room was no better. Reminiscent of the style found in many Soviet-era hotels, the Dnister’s second-floor restaurant hasn’t seen much renovation. High ceilings and tall windows, but sparsely furnished and few diners made it feel like eating alone in a ballroom. There is a reason not many people eat here, too: The menu is over-priced, the offerings are thin and unimaginative. (The English menu translations are atrocious as well: Ryb-i steak, anyone?).
If dinner was underwhelming, the free breakfast was a puzzle. It offered the usual compote, dinner rolls, cheese and cold cuts you’d find in a typical Russian hotel breakfast. There was also a large selection of dinner items: breaded chicken filets, fish filets in sauce, veggies, hot dogs, peeled banana chunks floating in water, and something that looked like runny scrambled eggs identified as “egg porridge”. Ugh. Most items were presented in steam trays, but there was no steam, so it was all cold to tepid.
Nothing cooked to order, nothing hot, and nothing remotely palatable. Dnister is definitely not a 4-star hotel on this basis alone.
Other hotels in L’viv (like Eurohotel) are just as nice, but offer decent food and beverage service.
The Premier-class rooms are very nice
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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We appreciate you taking time to share your feedback which we take seriously. Comments like this help us to evaluate our services and facilities in order to strive for the highest standards expected.
We are glad to hear you liked our Premier room. We keep renovating our facilities to maximize the comfort of our guests and meet international standards.
At this moment we completely modernized most of our rooms and will start working on redesigning Panorama bar.
We are sorry to hear you didn’t like the food in our restaurant. We get a lot of positive comments about quality and taste of dishes from our guests and will do everything possible to assure your bad experience was an exception. At the breakfasts food is usually served hot, although we apologize if your dishes were cold. We will make sure this will not happen again. We also thank you for the comment about mistake in the English version of the menu. It will be corrected.
We thank you for choosing the Dnister Premier Hotel while in Lviv and we hope very much to see you again. We will do our best to show that your negative experience was rather an exception and you can not only sleep in our hotel, but also eat here. Before your next visit please feel free to contact us directly at firstname.lastname@example.org – we will make sure Dnister Premier Hotel meets your expectations and provides you with the highest quality service.
Dnister Premier Hotel management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC