“Nice and clean hotel with kind and friendly staff but minor problems that can be fixed”
Positive points: The hotel room was clean and spacious. The staff were kind and helpful. Room service was fast. Overall, all personnel of the hotel were doing their jobs well, they were nice and respectful.
The breakfast was really good, offering a variety of everything. The waiters serving during breakfast were very attentive, fast and friendly.
The location is about 15-20 mins walking from the Old Town so it is not exactly central. The walking road has a nice coastal view though, if you don't mind walking. It is also possible to take a bus to the center. We walked a few times to learn the directions and see how long it takes to reach to Old Town. It was a little tiring as Dubrovnik is not a flat area and requires climbing up and down to reach anywhere. The walking road from the hotel to Old Town also has parts where you need to climb up. So we also took the bus a couple of times.
Negative points: All transperent (glass) walls of the bathroom and lack of a door of the bathroom was a big problem as we stayed in a twin room with my mother and it was uncomfortable not having privacy at all in the bathroom. Not only double rooms but also twin rooms are designed this way so you take a shower between glass walls right in the middle of the room and the sound of the water can also be a problem for the other person if he/she is a light sleeper.
Our room was facing the parking lot and not the sea. When we opened the window at nights to get some fresh air in the room, the noise of the passing cars and more importantly the noise of some metal sheets hitting something really disturbed us during our sleep. Our room did not have a good location or view. But that is not really their fault as we did not specifically ask for a room from the side, which views the sea. If they tell you that your room has a "city view", that it means it views the parking lot so you might want to change that before you settle.
The lobby, floors and areas where you wait for the elevator were too hot for us. I think those areas were not air-conditioned unlike the rooms, where air-conditioning worked just fine. The weather was not extremely hot during our stay in Dubrovnik (end of September 2011) so that is maybe why they did not cool off the interiors of the hotel but it was too hot to wait in the lobby for something or to have a drink in an internal space of the hotel. The glass roof added to the heat.
The internet connection on one computer of a total of two computers at the lobby did not work. The other computer and internet connection worked fine but we had to wait for a while as there was only one computer with internet connection.
Overall, it is a nice hotel to stay in Dubrovnik but when you see that it is a 5 star hotel, you expect a little more such as no noise in the room at nights (which was almost the only time we spent in our room) and uninterruped sleep, well air-conditioned interiors and sufficiently working internet connection on more than one computer. Other than those subjects, everything else such as hygiene, breakfast and staff was just fine.
Room Tip: Rooms facing the sea have a beautiful Adriatic view unless the rooms facing the other way just see t...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC