We booked this hotel because it was the cheapest we could find in Dubrovnik. We weren't expecting much based on the reviews and the hotel website, however as it isn't a cheap hotel (over £60 a night) we did expect more than we got! We've travelled a lot and this hotel is definitely NOT good value for money.
The whole hotel is really dated and in desperate need of a refurb. Our room was on the 3rd floor and was depressing! The toilet stank and the tiles in the bathroom looked like they hadn't had a thorough clean in years. The shower hose didn't fit the fixture so you had to hold it to shower and the sink base wasn't attached to the bowl. The towels were rough and had seen better days. The interior of the room was dark and dingy. Bed linen was cheap and nasty as was the furniture. Overall feeling that the room was dirty. The only plus side was the air con unit which worked perfectly!!
Breakfast is included in the room rate but it's probably best to avoid! The fruit juice was watered down and there was never any fruit on offer. It's also served in a dreary dining room that has seen better days!
Staff were friendly enough but not overly helpful - we didn't bother complaining as we only stayed for as couple of nights and only slept in the hotel but we go the impression that nothing would get done about it even if we had complained!
The hotel is centrally located in the tourist district of Lapad and the bus to Dubrovnik is only a 5-10 min walk away. However, Lapad is a really tacky, Croatian tourist resort and I wouldn't recommend staying here as it is full of amusement arcade style games, over priced restaurants, etc...The beach is good for swimming, especially for kids but it gets overcrowded and isn't very picturesque.
The best value restaurant in the area is outside of the hotel Sumratin BUT this doesn't belong to the hotel!
We've stayed in budget hotels in India that were 100% better than hotel Sumratin and I would recommend that you don't waste your money staying here. Dubrovnik is expensive for hotels but there seem to be a lot of B&B rooms that you can rent which would be better value for money and much more enjoyable.
- Sumratin Hotel Dubrovnik