“Shocking Treatment, owner a threatening and rude man. Do not stay here!”
My partner and I have just got back from staying at Villa Antea for 4 nights. We had been travelling around croatia and were looking forward to a nice stay in one place for the remainer of our holiday. We were particularly looking forward to having an apartment to cook our food after having to eat out the whole time.
We booked through hotels.com for 4 nights in a studio apartment for 388 euros.
When we arrived the owners grandson greeted us, he was lovely and polite and showed us to our apartment, which was a lovely 1 bedroom with a kitchen, just what we were after.
On the second day, the manager- Mia told us that we had to move rooms, I didnt want to- we had been travelling around and I was settled and unpacked. But she was nice and said we were moving to a bigger one. We had to pack up our stuff and leave it for the cleaners to move the next day. , which was a pain.
In the morning we came back and the cleaner told us we were going to a room, not an apartment. we were completely bemused and had to wait until Mia opened reception (2hours) to speak to her. She told us there was a mix up and the hotel was full and this was the only room left. We were now in a tiny room with no kitchen. I was livid and told her we would expect a reduction in the room bill. We had to throw the food we bought to cook out.
On the final night we went to pay the bill (as were leaving early the next day) and Mia told us the only way we would get a reduction in the bill was to cancel the reservation with hotels.com (as they took 20%)- but how could we do that- we had stayed there??? and he would give us a 10% reduction. I said this wasn't acceptable and I would not be paying until we had got a reasonable reduction.
The whole evening was ruined by spending hours on the phone with hotels.com. I went to see the reception again and the owner was there. Mia called him over and stated I wasn't paying to him in Croatian (he doesnt speak english). He proceeded to scream at me croatian for 15 mins, through Mia translating. He said that I was threatening him and he was going to call the police if I didnt give him cash there and then. I remained calm but felt extremely threatened by his behaviour, especially as my partner was in the room. I told him that I wanted to pay but I wouldnt pay the full amount as the service I had received was awful. He continued to scream at me and told Mia she shouldn't have given me back our passports until we paid.
He walked off still screaming at me, he said he would charge our credit card whatever and I said that was fradulent.
We had a horrible evening at the hotel and it was the worse experience I have ever had staying in a hotel.
We are now complaining to hotels.com, who were no help whatsoever and we are disputing the payment with the credit card company.
DO NOT STAY HERE!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC