Sunning position, great new build but so many problems and few staff, made this hotel a poor but expensive mistake. positive ponts : the bell boy, the view, the bed, negavite points, no where to put the soap in the shower, with insistance one was found and put in the shower that night but with real reluctance, no hairdryer, 2 hours to get an evening meal few staff given as the reason by the food and beverage manager!, the room door didn't lock, the drains smelt not sure what it would be like in then height of summer!, A top floor bar with no staff, breakfast debris not cleared away promptly, bed linen and table clothes so poorly ironed that it would have been better not to put them on bed/ tables.
Nice little veneitian launch that take you to the habour but unless you were 100% fit and liked to jump down half a metre into the boat from the jetty it isn't the best way to get to the old harbour. I suspect this is not in line with EU regs for providing access to facilities.
Nice swimming pool but not many sun loungers unless you want to sit on concrete by the sea. Food was not 5 star quality no fresh milk, only cheap UHT milk - actually the cheapest you can get in the supermarket. Much better quality food in the town. Rooms cleaned in record time!
It has the appeareance of a hotel that isn't going to stay in business too much longer- scrim on staff, make staff unhappy scrimp on detail not a five star experience. We wanted a drink around 6pm one evening went to the downstairs bar to find it all in darkness, evenyually found a member of staffwho apologies that there were no staff! 2 lots of management in 2 years no a good sign. A hotel to be avoided unless there is a major shift in customer care and service.
Over priced and don't stay, if you have to for more than one night.

Besides the spectacular location/views, gorgeous design and sense of blissful serenity & romance that many have already commented on... it is the high level of service and management's focus on ensuring that every guest's experience is memorable that really shines for me. You have to expect that this property will attract some serious egos (euphemism for difficult guests with 'entitlement issues') and I have to say that the few tantrums we witnessed were handled discretely and impeccably by management.

I agree with some of the other comments - this should remain a child-free hotel. No offence, but I think that parents understand the need for 'escape', so leave the kids at home for this one (or do the right thing and choose a 'family hotel'). It's just not fair on the vast majority of the guests who choose this premium property as a relaxing and quiet escape.

Breakfasts on the terrace are a highlight - the food is fantastic and, quite frankly, I think you'll be hard-pressed to find a better place to sit in the whole of Dubrovnik to enjoy your morning espresso.

That said, I was disappointed by the dinner menu - but I think this is a cultural issue rather than a fault of the hotel. The menu is a concoction of over-engineered dishes with too many complicated tastes, textures and flavours (in the one dish) ... to me a hangover from the 80s. Premium food, to me, is simple food with the best ingredients, cooked perfectly. While presentation is important, everything's just a little OTT on the dinner menu (in order to justify the price premium, I think). That said, I saw some very happy diners enjoying their meals that evening, so take this as a subjective point of view.

If we return to Dubrovnik, I will definitely place this hotel at the top of my list... you simply can't beat it :-)

The rooms are beautifully appointed, large terraces and very, very confortable. Enormous bed, huge towels and robes. Great Bvlgari toiletries. The views to the old city are lovely from the room terrace. The staff is attentive and helpful. Opposed to some reviewers, im happy its not really suitable for children, at $500- $600 a night one wants peace. The breakfast is great and in a terrace overlooking the water and the old town.The only issue was dinner at the hotel restaurant, even here service was wanting, we were just left the server disappeared for stretches of time, all three tables abandoned, disappointing when service was good in every other area. The location is a bit further from the old town walls but still walking distance which is great since I can only imagine how insane the old town area gets in high season. It was the best hotel we stayed in Croatia.

The location is perfect for visiting the old town, especially when the magical boat is operating.
The views back to the old town are perfect from the breakfast terrace.
The food is wonderful at dinner and pretty good at breakfast. Room service and lunch are average.
The shaded pool is wonderful.
The 'family' rooms were not suitable at all. The only rooms that you had to climb stairs to get to -not easy with a buggy. The internal layout was poor; very steep stairs with glass and no handlebars, pokey and dark rooms with no view. A verranda overlooking the toilet ( no blind!) bizzarely only 2 coffee cups provided for 6 guests. Loved the wendyhouse in the garden though.
These rooms are not worth the premium and should not be sold to families with small children.