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Hotel Excelsior & Spa – reviews, photos

5.0 of 5
Frana Supila 12, Dubrovnik 20000, Croatia
Hotel amenities
Hotel Excelsior & Spa
Ranked #7 of 70 hotels in Dubrovnik
4.5 of 5 stars 334 Reviews
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334 reviews from our community

What travellers say about this hotel
  • Old town(49)
  • Sea view(18)
  • Indoor pool(7)
  • Short walk(6)
  • City wall(6)
  • Breakfast buffet(5)
  • Well worth(4)
  • Very clean(4)
  • Piano Bar(4)
  • Only negative(3)
Traveller rating
    195
    102
    19
    11
    7
Only show reviews for Family (38) | Couples (157) | Business (19)
Date Rating
Pullman, Washington, United States
1 review
7 helpful votes 7 helpful votes
“5-star hotel with 1-star service and facilities”
1 of 5 stars Reviewed 2 February 2012
7
people found this review helpful

This is one of the worst 5-star hotels that I've staye, and I am a seasoned traveler that teach hotel management in a U.S. university.

Most of the front office staff were not friendly and helpful at all. I waited for about half an hour to check into my room because my room was not ready when I arrived, but no one was even paying attention to me while I was waiting at the lobby. Then they gave me a room without a shower, without air-conditioning (AC is out of work). I changed the room later.

The hotel has a good location, but the rooms are small and outdated: furnishings and furnitures are so old; carpet is worn out; no coffee maker in the room; TV screen is small. It's really not worth paying 200 euro a night staying in this hotel, when there are so many much cheaper hotels and service apartments around the area that are closer to the old town or inside the old town.

I will not recommend others to stay at this hotel. They need to upgrade their software (service) and hardware (room) in order to deserve their 5-star rating and premium room price.

  • Stayed October 2011, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Cork
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Holiday Visit in June 2011”
4 of 5 stars Reviewed 24 January 2012
3
people found this review helpful

Nice hotel. Room had fantasic view with a balcony. Private Hotel swimming are was terrific (although not a beach) the water and the area was very clean. Definitely not for young children - water is very deep and side is not protected.

We had dinner at the hotel beside the sea - this was one of the hotel highlights as the food and the setting evening sun over the Adriatic was stunning.

Watch out though, hotel is expensive - you pay for what you get. I didn't like the 'tourist tax' added to my bill at the end of 10 day stay. Although small charge, I think it worked out at 1 euro per person per day, still it was a bit annoying.

Room Tip: Ask for a room with a balcony facing the sea. Otherwise you've missed the most important feature...
See more room tips
  • Stayed June 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask spacestar5 about Hotel Excelsior & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excelsior Hotel & Spa, General Manager at Hotel Excelsior & Spa, responded to this review
6 March 2012
Dear Guest,

we would like to thank you for taking the time to review hotel Excelsior on Tripadvisor. We are glad to see that you enjoyed in your stay with us.
Thank you for choosing hotel Excelsior . We hope we will have the chance to welcome you again to our hotel.


Sincerely yours,


Jasna Durkovic
Hotel Manager
Hotel Excelsior
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Drammen, Buskerud, Norway
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Impressive”
5 of 5 stars Reviewed 17 January 2012
1
person found this review helpful

This weekend, 12-15.01, I had the plessure of visiting Dubrovnik for the first time. It was a business- trip, and my employer had booked the whole hotel.
It was dark when we arrived, so I did'nt see so much then, but the view I woke up to was completly breathtaking. The hotel has a perfect location, as near the ocean as possible, and you can see the wonderful stonebuildings and the great fort from the balcony.
It's just a quick walk to the old town - witch also is really stunning.

The hotel has a delicat spa- department with a professional staff, and I can totally recomend a treatment or two. It cost maybe one/third of the norwegian prices.
It has a well sized pool, a couple of jacuzzi's and saunas.

I'm very happy with the service from everybody in this hotel. They really took good care of us.

The room was a tiny bit worn out, but it was clean and absolutly OK. I would totally recomend rooms with balcony and seaview - because of the wonderful view.

Dubrovnik is a beautiful place and I absolutly want to go back. Perfect for romantic trips :)
The food is not a culinary experience, but it's not bad either.
The other stuff makes totally up for it.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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sydney, australia
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Perfect position”
4 of 5 stars Reviewed 14 January 2012

The location is perfect. It's within easy walking distance of old Dubrovnik and right on the edge of the sea. The views are magic. On a hot day after exploring the old city to return and cool off in the ocean and enjoy a quiet lunch right at water's edge is special.
The hotel is modern but has a very confusing geography. I wasn't the only guest who got lost on more than one occasion! The rooms are satisfactory and clean and have a reasonable standard of amenity. The service is very good. But again I must return to location because it was lovely to be able to relax on a balcony with a spectacular view right at water's edge.
The breakfasts were satisfactory -again the views from the terrace fantastic - spoilt only by the locals' propensity for tobacco smoking. I chose to eat inside on more than one occasion and forego the view because of the problems caused by addicts' smoke.
The inside pools are well maintained as is the spa and one can combine their use with sitting outside on the large deck by the sea.
The lunches "on the beach" under an umbrella right at water's edge were terrific. Not a great choice but light and healthy for the middle of the day. On more than one night we ate on the terrace just off the bar. This is a perfect spot to relax and enjoy a light meal overlooking the old city at sunset. This service was very good indeed!
In all, we had a very pleasant week here of both relaxation and discovery.

  • Stayed June 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask cosift about Hotel Excelsior & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul, Turkey
Senior Contributor
21 reviews 21 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Amazing holiday, just the right hotel”
5 of 5 stars Reviewed 12 January 2012
1
person found this review helpful

The hotel is splendid with its private little beach, huge indoors pool, spa and exceptional service. The rooms are large and the view is wonderful. The bar offers I Pads as well as all sorts of snacks and drinks :)
The bed was really comfortable and turn-down service in the evening was excellent. Huge bathroom was a plus. Staff is helpful if a little distant. They all speak good English. Even though there was a problem with our reservation, it worked out OK in the end.
The seaside restaurant was really good. Nice live music and piano outdoors on the terrace was really romantic.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask fundaea about Hotel Excelsior & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excelsior Hotel & Spa, General Manager at Hotel Excelsior & Spa, responded to this review
6 March 2012
Dear Guest,

we would like to thank you for taking the time to review hotel Excelsior on Tripadvisor. We are glad to see that you enjoyed in your stay with us.
Thank you for choosing hotel Excelsior We hope we will have the chance to welcome you again to our hotel.


Sincerely yours,


Jasna Durkovic
Hotel Manager
Hotel Excelsior
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hotel Excelsior & Spa

  • Excelsior Hotel Dubrovnik
  • Hotel Excelsior Dubrovnik
Address: Frana Supila 12, Dubrovnik 20000, Croatia
Price range (per night):* INR14,601 - 29,370

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