All good comments are written by other people so that I will write only what I wished, because of 'normal expectation of 5 stars hotel'.
There was no coffee/tea maker at the room, in normal 5 star hotels have them without asking it.
OK, I got it immediately, but the housekeepers just avoid washing only the used cups, but the glasses do. Isn’t it strange rules for 5 stars, is it? I never had such experience in the past.
They never refill tea bags, it’s ok, that might be cost saving strategy for the 5 stars, I bought some at a supermarket which is closed to the hotel.
We went to the Sushi restaurant in the hotel, I asked which kind of fish they offer.
There were only Tuna and Salmon….. this was very disappointed, but ok, I should have gone to Japan to eat Sushi, not in Dubrovnik.
Most hotel staffs had ‘cold smile’ except a receptionist called ‘Mario’, yes, he was <Super Mario> for me! , he had ‘Real smile’!
At the breakfast table, they served tea/coffee pots which ALL had cracked. My friend said I was exaggerated, but it gives so sad feeling from morning in the 5 stars. The design of the pots was poor that were same as a Hospital in my town.
The view from the reception was great, but the design of the fence was like cheap apartment one (see my pictures), I know this is personal opinion, however, if you see other buildings in the town, there are many beautiful iron works on doors, fences and so on. I wished they should have chosen a bit better one.
I all time wondered where the picture of the hotel site top page was taken (with white stone wall & balcony with day bed). I ‘looked for’ it during my stay, because the picture was the reason why I choose this hotel. And finally I found it! It was taken at the villa next where normal customers would never see the view.
I often use 5 stars hotels for my business trip, therefore, maybe I should not have compared to others. Except things above, it was very nice hotel, especially SPA facility!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC