Everything about this hotel is good--rooms are nice, clean, good bed, complementary internet with comp WiFi in lobby, electric kettle, balcony with seaview and table and chairs (perfect for morning coffee), really good food, helpful staff----and then there were the conventioneers. the atrium lobby sends the sounds soaring. We were there 3 nights and the noise continued late. our last night, when we had to get up at 4:30 a.m. for a 6 a.m. flight, we were awakened by raucus singing at 2 a.m. and after finally getting back to sleep about an hour later, found they were still at it when we arose. really killed all the positives we'd had until them.
Room Tip: far away from the lobby with its atrium.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 February 2012
Dear guests,
We are so sorry that your excellent impression of our hotel was diminished by the noise from the Lobby during one of the events at the time of your stay with us. It is so difficult at times to blend the requirements of all our guests which like during your stay can differ significantly. Sincere apologies for the noise you have experienced and we are sorry that we were not able to assist you at the time. A room change might have been possible? Difficult to know now all the circumstances but sincere apologies and if you stay in any other Valamar properties in future please let us know and we will arrange a room for you “no noise guaranteed”!
Yours sincerely,
Ivica Sabljić
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC