“Excellent customer service. But stay away from anchovies!”
Looking for accommodation in Dubrovnik, we wanted a place outside the Old Town (we had a car), very comfortable (stayed between two busy driving days) and quiet (love boutique hotels). Kazbek seemed to fit perfectly.
But for our last-minute trip we succeeded to book the only remaining room (Deluxe) for no more than 1 night; the hotel was fully booked. Many other places we researched didn’t allow short-time (i.e. 1-2 nights) stay at all.
Booked directly through the hotel’s web-site and were pleasantly surprised by the special offer of 40% discount; good deal.
If you look for the closest possible stay to the sights and/or the beaches of Dubrovnik, Kazbek is not your top choice. The Old Town is in about 10-15 min drive away (depending on traffic). And the waterfront of the hotel is a no-swimmable small harbour with moored yachts and boats.
Kazbek is situated on the narrow one-way street. We overshot it upon arrival and, being followed by a public bus, couldn’t back up. Walked back to ask where their parking was, and a hotel’s staff member kindly offered his services to drive our car back to the hotel around the quarter of one-way streets. It was much appreciated after the long day of driving.
For such a small hotel, there were amazingly many parking options in Kazbek, from an open air large lot in front of the hotel across the street to a private garage by its right wing. Our car was given a space in the outdoor covered garage. It was wonderful to have it not heated by the sun before the long driving next day. Parking is free of charge.
Willing to explore Dubrovnik with no need to rush back, we checked out early. Wanted to go by taxi, and were once again pleased to learn that Kazbek allows their guests’ cars to stay at their parking up to three days after check out, at no fee; must be excellent for the islands trips.
ROOM PLUS BATHROOM OF MY DREAM
Can’t tell what exactly made the room look cosy and welcoming – at first sight, it seemed to be a typically decent hotel room. But it was the room we were hesitant to leave. It appeared larger than expected based on reviews and pictures, and consisted of the room, small wardrobe room and huge bathroom. Can’t think about a single amenity I normally use that was missing there.
Also, Kazbek was one of the two out of six hotels we stayed in Croatia that offered Wi-Fi in the rooms, and it was free, and with decent speed.
The bathroom was truly the one of my dream! Very spacious (rather long than wide), it was divided into the bath and the shower areas, with ample space around the sink and a mirror wall. Impeccably clean.
Large king-size bed of a proper hardness promised perfect sleep. Sadly it wasn’t; for two reasons.
There were several windows at two opposite walls of the room, one facing the hotel courtyard and entrance and the harbour behind it, and another turned to the pool area and the city. We arrived on a very windy day, and the shutters and window frames were clattering loud all night.
ROOM SERVICE: BE CAREFUL WHAT YOU ORDER!
Another reason was the food poisoning my travel partner got that evening. We suspect the anchovy’s salad that we ordered for dinner through the room service. We spent all day on the road and ate nothing else that could cause any stomach troubles. My partner being a doctor, we didn’t call for emergency, but the night turned into a nightmare.
Not a seafood lover, I was luckier – everything I had for dinner was good.
Room service wasn’t too fast, and the staff accepting the order didn’t speak confident English.
There are no open hours for the swimming pool, and I was glad I could go there later at night upon arrival for a swim before dinner.
The swimming pool is rather small (you can’t expect anything large in a boutique hotel, anyway). And it was not heated. On the windy October night the water was very chilly. No wonder there was nobody by (let alone in) the pool, and I enjoyed a refreshing swim in privacy.
My partner was still suffering from poisoning, so I went for breakfast alone and was the only guest in the restaurant that early in the morning. It was still very windy, but not cold, and the breakfast was served outdoors, in the hotel courtyard.
I cannot say I found the way the breakfast was arranged very comfortable. I join those who prefer to see what they can have rather than being asked what they would want. If I fancied borshch or pyrogy, any chances I would get them?
But everything eventually served was fresh and delicious. Espresso deserves a special mention as really good and strong. Service was fast, but non-intrusive.
STAFF AND SERVICE
The only minor issue that we noticed was lack of porters. Once I had to carry the bag taken later out of the car myself as there was no one around, the other time the most enthusiastic lady – front desk manager – gave us a hand.
Otherwise service in Kazbek was the best out of all hotels we dealt with in Croatia, and very personalised. And I can’t praise enough both front desk managers that were on duty during our stay.
For the nearly sleepless night that we had I was inclined to give no more than an average rating. But fairly, despite this and few other minor issues (fully compensated by the top notch customer service), the hotel was really good.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Thank you very much for your very nice review and for mentioning so many positive details about your recent stay at our Kazbek hotel.
Although the title of your review is a bit shocking we are actually very proud that you as an extensive traveler and review writer found our hotel really good with excellent customer service.
We are however very upset about your statement regarding the food poisoning and knowing how sensitive this subject is, we have an obligation to give our side of the story.
Namely our hotel implemented Hazard analysis and critical control points (HACCP) and is used in the food industry to identify potential food safety hazards, so that key actions can be taken to reduce or eliminate the risk of the hazards being realized. Although we are taking the actions to minimize food poisoning, there is always a minor chance that it happened in our Kazbek hotel, but honestly neither you nor we can say that with 100% accuracy. Furthermore we had anchovy salad ordered from other guests the same night and we served it as well as a complimentary starter in our restaurant those days and nobody reported any similar problem.
In any case we are very sorry and we deeply apologize for all the troubles your travel partner and you went through due to stomach problems and we hope that your stay with us will remain in a good memory.
Thank you and all the best.
Sales & Marketing Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC