We stayed at the Hotel Kazbek for three nights and absolutely loved it. The hotel is small, set in an old house or castle (not sure which) and it is located right on the inner harbour. Although this might not be as popular as a hotel near the Old Town, we thought the location was perfect. It is a very pretty walk to and from the hotel, and the view of the harbour is picturesque. And there is a bus that goes right by if you decide not to walk.
The hotel has a gorgeous pool out the back if you need to relax, and we enjoyed one afternoon there. I wished I'd had more time to spend there!
The rooms are tastefully furnished and we found them very quiet. We enjoyed the extra touches the hotel provided such as the fruit, the free internet and the chocolates. The amenities in the bathroom smelled really good. And the housekeeping was very prompt in making up our room in the morning.
Meals in the hotel courtyard were lovely. The food was good and the service was very attentive.
We found that it was the staff at this hotel that really set it apart though. From the moment we arrived, we were greeted personally and made to feel really welcome. They were very helpful and friendly. A real pleasure!
I would definitely stay at this hotel again, and would definitely recommend it to others.

For the price, this was a very good deal, and a very memorable experience. My only complaints were 1) on a windy night there was a faint rattling sound from the shutters and 2) a smell of mildew in the hallways on the upper floor (but not in the room).

The room was very tastefully and elegantly adorned. The A/C and bathroom looked to be almost new. The complimentary bathrobes were a little on the thin side, but to be fair, no one is going to be overly chilly in Dubrovnik during tourist season.

Some other things are worth mentioning. While this almost-oceanside (separated only by the street) hacienda-styled hotel is gorgeous, and sits in an attractive port area (a huge cruise ship was moored across the inlet during my stay), there’s no view of the Dubrovnik city fortress. That is actually a 10 minute cab ride (10-15 USD) away. However, I’m guessing that a hotel of the same quality located just outside the fortress would cost well more than twice as much, so I think Kazbek is a reasonable trade-off. Also, even though there is only one floor above ground level, some stair navigation seems unavoidable, so that this hotel might not be the best option for those on crutches or in wheelchairs.

Also, there are some pleasant family-style beaches about a 15 minutes walk from the hotel. Now, I realize that if you are the kind of philistine who wastes precious time in Dubrovnik by sunbathing, you really shouldn’t have bothered going there in the first place. However, assuming you do drag your knuckles off to said beaches, you will be leaving more room inside the city walls and other such sites for everyone else, so such information is well worth passing on. I suppose you might also consider just locking yourself in your room and watching reruns all day, to spare yourself the skin cancer, but that’s up to you.

Back to the hotel itself: what really sets this place apart is the warm and professional staff – for example, the complimentary chocolates and check-up request on the first night, and the delicious made-to-order complimentary breakfast (which I’m guessing is probably a buffet style during peak season). Even by Croatian standards, the staff were exceptionally friendly and cooperative -- really delightful.

As long as one is aware of the distance between the hotel and the city walls, I would favorably recommend Kazbek to anyone.

This is an attractive, small boutique-style hotel, created from what was formerly an aristocratic home by the waterside in the Lapad region of Dubrovnik (about 3 km from the old town). The staff are very pleasant, helpful and of course get to know you quickly because of the small size of the hotel. The majority of the rooms are described as "superior" but this actually means "standard" and they are rather small - a couple of metres longer than the bed and about a metre of spare space on either side of it. Ditto the bathroom. The lighting and aircon controls in the room are maddening - complicated electronic switches and the instructions for the aircon in the in-room book are for a different system. We could not turn off the thing (which is very noisy) even though the control said "OFF".

The service, and a number of aspects of the hotel, are 4 star rather than 5. For example, the housemaid removed used glasses and teacups but did not replace them; the complimentary water and fruit are not replaced daily (though we were eventually given some more on request after some discussion as to whether it'd be free or not). However, the hotel delighted my wife by recognizing her birthday (we'd not mentioned it to them) and leaving a present in the room.

Breakfast is not a buffet; you must ask for what you require and it's brought to the table. The food was good, but I'd prefer to see what I'm being offered. One of the great delights of a 5 star hotel is, for me, a wide-ranging, high-quality buffet.

Overall, it's quite a nice place but much more of a 4 star hotel than a 5 star establishment. Given that, it's very highly over-priced in my view hence the low score on that count.

We spent a week at the Kazbek and were delighted with the hotel. It is well situated and well-appointed, with attentive staff and an excellent menu. The small number of rooms means that the pool is never crowded, the view from the terrace is delightful, and the service second to none. I could not fault breakfasts or evening meals, although my wife, as a veggie, found her options a bit restricted. The only thing I missed was a decent cup of tea, but where can you get that south of Dover?