Hotel R is about 15 min walking distance to the Dubrovnik old town, with an bus stop right outside for easy returning back from the old town (it's an uphill walk on coming back). The rooms are basic, but are very clean with enough spaces. What makes this little hotel stands out above all others is their great personal service. We checked in the hotel in the late afternoon (about 6:00pm) after having a flat tire on our rental car, and was going to look for an auto shop the next morning to have the leak fixed. We asked the hotel owner Mario for closest auto shops, and he immediately offered to take us to one before it closed for the day. We followed his car to the shop, he talked with the mechanics regarding our tire problem, and then knowing there was no way for us to drive back by ourselves, he waited there until the tire was fixed so he could lead us back. This had saved us a great deal of time the next day had we had to look for an auto shop in the morning.
When we expressed our gratitude for his help, Mario just simply said "when you stay with us, you are friends of ours". His fast help allowed us to drive to Montenegro as planned the next morning, instead of being stuck in Dubrovnik looking for auto shops.
Mario's wife tried for more than 30 min in the morning calling every office of our rental company in Croatia in trying to reach some one, she wanted to see if she can get the rental company to switch to a different car for us since she knew we still have a long way to go in the follow week. Their willingness to help their guests anyway they could was the biggest plus about staying in the hotel. I would definitely stay with them again if we ever go back to Dubrovnik in the future.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC