We have reserved a room in the hotel a month ago before our intended stay in Split in mid Sept through the hotel's website, and has re-confirmed our booking several days before the date of our intended stay as requested by the hotel. The hotel has replied that the room will be kept for us until 8pm. However, when we arrived the hotel in the afternoon, the receptionlist simply told us that all rooms were full, though we have made reservation. No explanation, and the only help that could be offered was that he called a travel agent to refer private accommodation to us. When we intended to leave the hotel as the travel agent didn't come after half an hour, the receptionalist said the travel agent would blame him for letting us go.
Our guess was that the hotel would confirm reservation of rooms no matter rooms were available or not. It would take all walk-in guests to secure room charge, and referring those who could not get a room from them to private accommodation so as to secure "commission" from the travel agent! That is the reason why he wouldn't let us go after calling the agent. After reading the reviews below, we feel lucky that we couldn't get a room!
