Although Hotel Marjan has a great location, just 10 minute walk to Diocletian's Palace, the overall experience lacked the warmth and customer service we experienced elsewhere in Croatia. Our room faced a back street. When we inquired about switching to a water-view room, the response was "Impossible" -- no explanation, no effort to check and see if something was available. When I asked the cashier about converting Croatian kuna to US dollars, her response was an emphatic, "Impossible!" Finally she grudgingly said I could try a bank. No one here seems to have ever had customer service training.
The broken lock on our window gave some concern, since a short ladder would give anyone access to our room. The shower curtain stopped 10inches short of the surround, ensuring that water would flood the bathroom floor. The AC worked -- noisily. The TV set only had two channels that worked - the rest turned to snow after 20 seconds. The room was adequate in size, if eerie in its white and blue stark decor. Buffet breakfast was decent though not remarkable, with a very small variety of cold meats and cheese, breads, pastries, and fruit, though the fried eggs were cold. The hotel appears to cater to foreign visitor groups, especially from Japan. Staff seemed unable to keep the buffet offerings replenished. The kitchen must have been vented to the third floor -- everytime we came up to our room, we could smell the mixed aromas of the food in preparation.
During our final dinner at the hotel (only beef offered, with rice and potatoes, minimal salad, forlorn strudel, surly wait staff), someone broke into the room of two of our party, tossing their luggage contents, stealing their cameras, and leaving debris from the door destruction. Although notified as soon as the break-in was discovered, the hotel didn't send someone to guard the room and its remaining contents until the police could arrive. When it was pointed out that the two ladies needed a new room, the reception staff couldn't seem to understand, until finally they got the picture that the door wouldn't lock anymore. Two doors accessing the stairs and elevators were positioned out of direct line of sight of the reception staff, so anyone could have entered without scrutiny. I will say that the housekeeping staff did a great job, We scouted out a couple of other nearby hotels with more charm and friendlier staff. Hotel Marjan's main feature seems to be AC.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC