I stayed in the standard single room, and honestly I was quite surprised. For a 3 star Ukrainian hotel, which was a Soviet hotel, I was not expecting much (and I thought my fears were confirmed after I saw the daunting block of a building from the outside). But the room I was in was perfectly reasonable, clean, and comfortable (though getting a double bed after 3 weeks in hostels may have made me biased). It was slightly cold though, despite the little heater doing its best.
The staff at the front desk usually speak reasonable English, but depending on the days it can become difficult to communicate. For instance, on New Years Day, I was rather sick (had been for a few weeks), and thought I may need to see a doctor for antibiotics. For the holiday staff, this seemed to mean I needed an ambulance, which arrived and took me to hospital for an antibiotic drip... quite an ordeal. But I can't blame the hotel in a foreign country for not speaking my language.
It's location isn't the best, but the metro station is right outside, and will take you to all the main places of the city. The staff will also happily call a taxi should you need to go anywhere else.
I haven't stayed at any other hotels in Kharkov, but this one is certainly good for the money.
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