the hotel is very nice and modern,very professional staff!!!!! EVERYONE SPOKE ENGLISH!!!!! I was shocked , Everyone was so helpful and nice!!! They had everything one needed, its was also nice and quiet for good nights sleep!And the location is the best the park was down the street and plenty of places to eat and party!!!!!!! I will be back!!! oh I also gave the maid and front desk girls alittle chocolate everymorning to see them smile!!!!! they are ready for international travelers you will not be disappointed!

I have stayed in the hotel for 3 nights, everything was reasonably fine apart from the fact that my jewellery was missing at the end of the stay. Unfortunately I realised it after my departure and my complaint to the hotel was not accepted. Apparently it was my mistake that I was not careful enough and that I did not expect to happen something like that in a four star hotel. Have a nice stay there but beware carefully your belongings.

I have stayed at 2 hotels in Kharkiv. This one and the ChiChiKov. Comparing between each hotel, I would recommend the ChiChiKov. Not that the Kharkiv is bad. But they haven't upgraded to true international standards and still have many old Soviet styles. reception is Russian speaking only. No one spoke English. maybe they can, but they didn't. I stayed in a Business Class room that featured a really weird bizarre color, a fax machine from the 1990's, a VCR machine and a mini-fridge with nothing inside. The airconditioning works, but leave it on when you leave so it can catch up.Getting to the room meant walking down a hallway that in the middle had 3 stairs. So, beware of that. We didn't eat at any restaurants, but they are bright. Very bright. The good thing is that the hotel is 50m from the main square and there are many really good restaurants within 10-15 minutes walk. If you have the choice, check for availability at the Chichikov 1st.

I enjoyed this place and found it very competitive with what I usually get
around eastern Europe for about $100/ day (flexible). The staff were
very professional. Breakfast was only minimal. Didn't use the restaurant
because I try to eat local food. Single room was on the small side as I
frequently find in Europe, but nothing to complain about. Very clean
and very good location. I have to wonder about the people who complain
about such places.