I stayed here during as the mudslides hit the nearby lake districts in 2005. We hit a few blackouts during this period, and they'd enclosed the courtyard because of inclement weather issues (with plastic roofing!). Our room didn't actually get any hot water on 2 out of the 3 days spent there (one of the reasons I moved to Hotel Plaza Mayor nearby - smaller, but just as charismatic in terms of old spanish style architechture). We seemed to be alone in our problems on the hot water, but combined with the fact there was no window in the bathroom - a cold shower during the blackout left a lot to be desired.

Breakfast was available - it was cheap, and for the most part very good, but I did have one day where the milk was curdled and the fruit not so fresh. We didn't bother trying other meals in here, as there were many amazing and cheap restaurants nearby. Cable television was a bit of a novelty for me but not essential, the beds were hard, and the courtyard noisy with people coming and going all hours (especially a few tour groups)

I thought it was fine, but there are quite a few similar hotels in the area (lots that don't even appear on this site!) that are equally charming, quieter, and with less problems with basic facilities.

There were some bad things and good things about this hotel, I will start with the bad. When I got there my room did not have a TV and the phone did not work. They move me to another room, but a lot the rooms had very tiny tv’s and they did not work or had terrible reception. They close the doors of the hotel at 10 Pm so when you come after this time you have to bang on the door and hope they hear you. I ask for wake up calls the first one they got right the other time they did not call me, no apology was offer by the crew. They will charge you for the internet service wether you use it or not. The towels are old and need to be replace. Their tourist brochure’s are terrible, and the ones they do have are not that good. For the price of $50 dollars a night this was overprice, for the standards of this hotel it should be about $30.00
Now I will refer to the good things, staff is very nice and they try to help you as much as possible with the limited resources they have. I brought my laptop, and it work using the hotel Wi-Fi. The hotel is only 2 blocks from main plaza, convenient location, you can have a fast and decent breakfast for about $5.00 dollars in the hotel patio. You have access to the roof where you can take some food and eat and watch the view of the Volcano.

The location is good, just a couple of blocks from the park. Rooms are clean, but I found the mattress to be a bit hard. No box spring. The room we stayed in had high ceilings and was nice enough, but could have used lower windows as they were 10 ft. from the floor, felt a bit stuffy. They charge for local calls, I believe it was 1Q per minute, which I found to be a bit much. Had a problem when checking out as they double dipped my credit card, didn't find out until the statement came in the mail. Visa International took care of it, but it took about 6 months. It was probably unintentional, as the people were very nice. Spanish colonial interior courtyeard type setting. Very pretty. Anything over $US50 per night might be a bit much for this hotel, unless it's during the holiday season.