Found the previous comments right here at this web site and upon arrival in Antigua Guatemala, spoke directly with Don Ismael.
The Hotel is part of the whole experience. It is right next to everything and just a short walk out the door takes you back five or six hundred years in time.
The rooms are clean, the beds comfortable and the sorroundings are quiet and maintained in such a way as to make you feel like you are staying over at your favorite uncles' house.
Don Ismael himself will cater to your every need and a perpetual and sincere smile always goes with the man.
Would you like to have some breakfast? It is provided for you.
Would you like your clothes washed? He will arrange it for you as well ( I myself, just went upstairs to the terrace, and used a "pila", just like my grandmother used to do, and did it myself with the provided soap and available clotheslines ).
Want to have a quiet relaxing time? Just stay in your room, go upstairs to the terrace and take in the amazing view of town as well as the Agua Volcano ( chairs and tables are always neatly arranged there ).
Want to stay "in touch"? A computer with internet access is at your fingertips ( I however do not recommend this; you are after all, in colonial times here and on vacation ).
STAY HERE AND YOU RUN THE RISK OF FALLING IN LOVE WITH THE HOTEL, THE TOWN AND THE PEOPLE.
A warm hug is only a blink of an eye away.
Many happy returns fellow traveler.
I will see you here in November.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC