First, the reservation system is a pain-they want you to go to Bank of America and deposit money in their USA account. Secondly, since someone e-mailed me in English, I presumed the hotel had staff available who understood the language. During my stay this wasn't the case most of the time. (Not a complaint, but at check- in they ask various questions and my high school Spanish wasn't always up to it. ) My simple,small room faced a nice garden but had bugs and cobwebs galore over the bathroom area.. A disco is nearby with 2 am music. The sign in the kitchen suggesting a set "donation" to use it was tacky. I bought overpriced postcards from the lobby and mailed them there but none ever arrived. But the roof view is beautiful and the hotel has charm. I also found the staff to be polite and helpful. The location near the Merced Church is nice. To sum it up, I would not stay here again but I can see that others might like this hotel.
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