I made reservations in this hotel 3 1/2 weeks before new years. Today, I received a call in which the hotel informed me that my reservation was canceled (after having provided my CC) because the manager said that IMPORTANT FRIENDS OF HIS were going to stay at the hotel and he needed the room.

As sign of gesture they offered me to stay at a lesser hotel for a cheaper price. A hotel which I am NOT interested in staying.

This would have never happened in any descent establishment.

Travelers; be weary, if you make your reservation they might be canceled at their discretion days before your arrival.

This is a glimpse into the way they run this establishment. I am grateful I will not be staying there. Very unprofessional.

The kicker was, they got mad at me when I said that this was extremely rude and unprofessional. They acted as if it was normal practice.

There are tons of beautiful hotels. DO NOT STAY HERE.

The summary of our experience is that an incredibly rude employee named Anabela refused to honor the rates we were quoted only one hour before, and refused to contact the person who we originally spoke with. She was unprofessional and clearly annoyed at having to leave her quarters and deal with us at the front door, even though we were standing there in the rain.

Here are the details of our experience: We arrived at Casa de los Suenos at around 6pm on a Monday, and inquired about rates. A friendly man quoted us US$95 and showed us the rooms. We said we would take it, but had to go get the others in our group. He assured us that would be fine. Less than one hour later, we're ringing the buzzer, and are informed that the price has gone up to $115, and that the man who showed us around is gone. After trying to clarify, shouting into the buzzer in the rain, I finally asked if we could enter the hotel. "Anabela" answered the door 10 minutes later, annoyed and rude. She blocked the door and I asked again if we could come in (we were getting soaked). She reluctantly stood aside, and insisted that since the man we spoke with was gone, we were out of luck. When I pressed her to call him, she said he didn't have a phone. I found this incredibly hard to believe, since at first she simply refused to call him, and later said he didn't have a phone. We walked out and found excellent service and accommodations elsewhere. I would never give this place my money.

We liked our stay at this hotel.
The courtyards is nice and the pool looked good too.
The thing about Antigua is that there are cobble stone streets and noisy tuktuks etc, driving through them throughout the evening/night hours. The first night we had a room on the corner, very nice and large room but noisy!! My only suggestion, get an interior room any place that you stay in Antigua. But we did like it here! The second night we switched to the room upstairs and behind the front desk, much more quiet.
The hotel is pretty deserted after hours so just make sure you are back at a reasonable hour since you cannot get in touch with anyone at odd hours.

Coming from Guatemala, it weights heavily to give a poor review to what I have been told, was one of the best hotels in Antigua. For $100 a night, a bit more, one expects great service....on the second day of our stay, we didn't sleep in the night before as we were coming from a huge wedding in town and stayed at the after party house. The guy at reception didn't allow us to drive the car to the parking lot inside the hotel saying that it was almost noon and time to vacate the property. We had to argue with him in order to get a shower and time to pack our belongings! I have stayed in most of the five stars hotels in Antigua and in none got such service upon departure. On top of that, the hotel was almost empty.
The laziness or whatever got into this guy was not nice at all. He could've been much better and provide for at least a half an hour or so for our departure.
I have been told that the hotel had better times, is such a pity with such a nice property. I suggest, stay somewhere else next time you want to stay in Antigua, there's much to enjoy.