I stayed here for 5 nights. The hotel staff are really great! They are very warm, friendly and helpful. That compensates for other drawbacks of this hotel.
The rooms are very cold, humid and dark. It's a bit over-priced. Due to its ultra-high ceilings, the small electric heater is not very useful. So it's very cold at night.
The worst thing is the big clock right outside the gate that chimes every 15 minutes, 24 hours a day! Really annoying! If you are not a sound sleeper, you should think twice before choosing this hotel.

The best part of this hotel, by far, is its staff. My friend and I arrived late for a tour, and the gentleman who helped us park literally ran with us to show us the tour office! What service. The concierge was very nice and friendly and everyone was pleasant overall.

The rooms were a bit disappointing. There were a few bugs (looked like a cockroach and something similar) in the bath of the shower. In the US that would be unacceptable, but I got used to seeing a lot of bugs in Guate. Still, you'd think a nice hotel in Antigua would find a way to keep them from gathering.

Room comfort was okay. The beds were fine. My only complaint was the noise in the morning. These birds in the courtyard made a ton of noise and sounds echo off the courtyard.

Overall, worth staying in and definitely has a nice feel, being a former convent. And the staff is truly great and helpful. Just don't expect a luxurious experience. There are plenty of nicer hotels in Antigua but this one has charm, friendly staff, and decent accommodations. Just don't expect too much in the way of luxury.

We were probably not the easiest guests to deal with - we lost our key, came in late every night (after the main doors were closed), and giggled a lot. But the staff here were wonderfully accomodating, and a few hours into the trip started calling us "Caliente" and "Picante" because they couldn't remember our names. Our maid made us "patos" (ducks) out of our towels - cruise ship style. The chef brought by (free) snacks to go with the glasses of wine we ordered to the room.

As a water conservation freak, it did bother me that the faucet in the shower dripped constantly. I did notice bells but only in the morning - maybe I'm a heavy sleeper.

There is free internet and breakfast with omelets made to order. Plus a location that can't be beat. If you like nightlife, at least three very fun bar/restaurants right across the street (Reilly's was our favorite - they encourage dancing on the bar).

hotel rooms were very spacious, clean and the staff was very efficient, courteous, and friendly the courtyard was beautiful I have stayed at this hotel twice and plan to continue staying there on my trips to guatemala.