"See, you know how to take the reservation, you just don't know how to 'hold' the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them."
Seinfeld

I have lived in Guatemala for three years and have enjoyed many trips to different hotels, hostels and resorts during my time here. All have been pleasant or at least adventurous. In fact...I need to write reviews for all of my positive stays. This hotel made me sad. They hotel took my request for a room. I confirmed. Three days later I received an email saying they were sorry but they had given my room to a larger group. Interesting. I guess I expected something more then an excuse from them but in the end that is what I got. I was never offered a real apology just a "Sorry! You know it's high season!" Yep. I know. That is why I asked for the reservation. After I was upset, she said she would work on looking for something else for me. Nice I guess but it was a bit too little too late. I found another hotel in the meantime who has so far treated me wonderfully. Posada El Antaño.

Please think about staying in another one of Antigua's many beautiful boutique hotels. They appreciate your business and will go out of their way to make your stay comfortable. There are plenty of other options where you will be treated well. I can not imagine this hotel will be around much longer unless they beef up their expectations of their front desk employees and start treating their clients like people instead of a quick couple of dollars