I have stayed at both Vanessa Noel Hotel and the Green Hotel. They are both fantastic. Most Nantucket inns look like the victims of toile/floral bomb explosions. The VNH hotels have a cool, comfortable look without sacrificing all the amenities one would expect on vacation -- great bedding and towels, fabulous bath products, etc. The staff at the hotels are simply the best: always accommodating, helpful and friendly. The place is spotless clean and located right in the heart of town, steps away from the best restaurants and bars on-island. All in all, a great find. Looking forward to my next stay there.

I am writing this review as i have been surprised at the negative comments and wanted to describe my experience. I have been coming to Nantucket for over 20 years and since the VNH opened ion the Summer of 2002, have been staying there exclusively, either for weekend trips or extended vacations. And i keep coming back year after year, relaxed and refreshed, after staying at a beautiful understated beachy chic and very romantic hotel.
the whole atmosphere is calm and relaxing, it is in an excellent location, combined with a modern designed room and attentive and responsive service. I feel the management has been warm and caring and professional and i have had the opportunity to receive from them unforgettable and efficient attention.
Nantucket is a wonderful island and VNH is a perfect place to stay.
I have recommended it to friends, couples, who have also experienced a wonderful time.

I am in agreement with all the other reviews. I haven't even booked a stay and am struggling with their sub-par customer service! They are delayed in their responses to me about reservations (taking 4+ days to get back to me) and when I finally did hear back, they changed their policy on weekend stays entirely saying that there is a three night minimum when all along they have stuck with a two night minimum. Given the economic climate you would think that they want customers to come stay in their hotel and appreciate some business for no business. With the attitude and lack of service they show their potential customers, it's clear this is a failing business. I truly hope they fold and go under at this rate!

My husband and I live near NYC and were booked to stay here for a wedding. Unfortunately, just before the weekend our son, who has a congenital heart defect , had an emergency and went into the cardiac intensive care unit suffering from atrial fibrillation. Obviously we did not get to the wedding and despite my pleading letter, the hotel went ahead and charged us the full amount for a weekend in Nantucket while we were sitting in NYC in the hospital.
I am dumbfounded and devastated by the arrogance and lack of sensitivity. They refuse even to respond to me. Bpuchner@aol.com