We stayed at The Vanessa Noel hotel in June so I am writing this review a bit late. Like many other hotels in Nantucket it is overpriced, which is par for the course. It is in a good location, that is the best thing about it. It purports to be a trendy, cool place with an all knowing owner (Vanessa Noel herself) BUT the owner needs some education in hotel management..The Facts: Rooms are incredibly small, noisy place, rooms on the street and also hear alot of noise from lobby (if you could call it that). There is little customer service or attention to guests.. I always had the feeling that we were the lucky ones to stay there. People who work there are clueless. My overall feeling is that the owner could take it or leave it if you ever came back there. I wouldnt return
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 March 2010
Dear scooter
Nestled in the heart of Nantucket's downtown historic district, The Vanessa Noel Hotel is housed in an 1840's building whose original footprint was maintained during the hotel's renovation. The rooms are not small and are a comparable size to most other hotels in Nantucket which are also in historic buildings. The hotel is owned by shoe designer Vanessa Noel and run by a highly experienced and caring staff. The amazingly convenient, downtown location means that a degree of street noise that is unavoidable- such is the situation in all of the other hotel and guest houses located in the historic center. The small size of the hotel and the high ratio of hotel staff to guest ensures that each and all of our guests is doted upon. Many of our hotel staff have been working with the Vanessa Noel Hotel since we opened in 2002, our guests comforts and happiness are their main concerns. Vanessa Noel is also extremely dedicated to the happiness of her guests and is often on the premises. She does not announce herself so you might have even spoken with her and did not even know it. On many occasion when the flights have been delayed in the evening, due to dense fog, Vanessa Noel will leave a dinner party to personally retrieve her guests from the airport so they do not have to wait for the occasional taxi to drive by at that time of night. Nantucket is a wonderful magical town and we hope you visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
