You pay a lot to stay at a B&B in Nantucket, that's a given. But one would expect something for your money. At the Pineapple Inn, we shelled out too much money for a room we could barely pass each other in, let alone find anyplace to unpack and store our suitcases. In this, the smallest and least expensive room, there was no closet, no dresser, not even a single drawer. And there is no one to talk to because there are no innkeppers, no front desk, there is no customer service whatsoever. The cleaning staff puts out breakfast every morning and cleans it up...that is the extent of hospitality at this poor excuse for a B&B. Never again.

This Inn is not owner occupied as the others mention - meaning no innkeeper. There is no one to help you with your luggage. No Innkeeper to answer your questions, help you with directions, assist you with daily activities. The place feels like it is owned by a corporation rather than a homy feel. Clearly not worth the price of admission, even at half the price.

Room #7 is appointed with antiques. But the sconces and bathroom is sub Home Depot-esque. The bathtub/shower is plastic.The sink stopper doesn't work. The bedroom air conditioner is right by our ear - three feet from bed's left side so you have the noise and air flow to deal with. The room's light dimmer is either on or off with nothing in between.

Breakfast is only basic continental. No steaming hot pancakes or eggs - nada! The Breakfast room is in the basement with tacky, dingy, dirt stained carpet.

The stairway walls are in dire need of a simple paint job to hide the dirt, holes and scuffs. This B&B feels neglected...

Bottom line - there are other owner occupied B&B's with a personal touch on this beautiful island that have a vested interest to make your stay memorable.

During our stay encountered a significant security issue while staying in a first floor room.

On Friday night we were awakened by someone coming into our room at 3am. We had made sure that we locked the door before we went to sleep and were very conscious of this because we were on the 1st floor near the entrance to the inn. This person was not dangerous and mentioned that they were sorry, however, the fact that the lock was not working on our room overnight was very disconcerting.

After the person had left, they remained in the lobby of the inn right outside our room for at least another 45 min. to an hour making significant noise. I believe this may have been the result of the front door of the inn being left open late at night allowing others who were not staying at the inn to enter.

We reported this issue to the office the next day. We had requested to move to a different room, but were told there were none available and the lock to our room would be changed. While picking up the new key to the room, we spoke to the concierge on duty at the time who not only did not make any effort to address our concerns, but let us know that “something was wrong” with our story. Although we appreciated the effort was made to address the lock issue, we were still concerned about safety, and left the hotel as to not have to stay a second night, knowing it would be difficult to sleep.

In addition to safety concerns, the air conditioner in our room only had one setting that was working, which was extremely loud; leaving it difficult to sleep when on and difficult to breathe with no air circulation when it was off. The TV in our room was also not working, My traveling partner had stayed at the Pinapple Inn a number of years ago for business on Nantucket and had a wonderful stay. Looks like the property has definitely gone downhill.

With cozy, well-decorated rooms, good service, a central but quiet location, and a delicious breakfast, the Pineapple is everything you could want in a bed and breakfast - plus there's one glorious extra: a secluded courtyard that's a mini-oasis, where you can eat, read, lounge, or just veg out. I'm a writer and when I'm sitting there working, I never want to leave - not even to tromp around Nantucket, one of the most beguiling getaway towns in America.