My husband checked in first and had a key waiting for me at the front desk. I had to fully identify myself (full name, what room number, what his name was, etc.) before the man at the desk gave me the key - I really appreciated how thorough he was. Even though I was standing there with 2 kids, he took the time to make sure he was giving the key to the right person. THANK YOU!

The room looked like it had been recently renovated. It smelled new and was very clean. The mattress was amazingly comfortable and there were plenty of pillows for all of us. We had 2 queen beds, a desk area, flat screen tv and a couple of nightstands, and a separate chair. It wasn't a big room and there wasn't much room to hang out there but it didn't need to be for our purposes. We stayed in a room on the first floor facing the interior courtyard area.

After we left I realized I had left my pillow (sigh...again) so I called the front desk and spoke with Linda. She said she'd send someone down for it and that it would be waiting for me at the front desk. Well, I've heard that line before (like the last time I left my darn pillow behind) and I never got it back so I was kind of skeptical. I asked her if I should call back to confirm that she had it & she said not to worry about it but that I could if I wanted to. Somehow I believed her and when I stopped by on my way home, my pillow was right there at the desk waiting for me. Now those of you that haven't had the need to spend upwards of $75 on a foam contour pillow may not understand how much this means but when you have horrible neck and migraine problems and a pillow helps with it - then you do what it takes to get it back!

The hotel was quiet and clean in all common locations. They had coffee out in the lobby area and a nice business center. The fitness room was small but had all the equipment I normally use and it was clean too.

I will definitely stay there again. The room wasn't all that "special" (other than those great mattresses) but the service really shined! Great job, Courtyard!!