We were staying for one night between flights and arrived late, after midnight. Our room was not what we had reserved. The night auditor, Michael, was superb. He saw how tired and frustrated we were and called our room in 10 minutes and fixed it for us. He went above and beyond normal customer service. He made our short stay wonderful. The hotel was clean, easy to find, good value and we would stay there again.

Stayed for 3 nights in Feb on business. This TownePlace Suites felt old - the furnishings looked like they were purchased from a liquidation sale. Not nearly as nice as the TownePlace Suites in Arundel Mills which seemed more upbeat, better managed, and had rooms that were bright and modern. This felt dinghy and old. The walls seemed to be super thin - I could hear both neighbors all the time. The whole hotel to include my room smelled like smoke. I was on the 3rd floor near the stairs and smokers would gather near the door outside and smoke so it's possible the smoke just lingered.

The free breakfast here is rather pathetic - juices placed in a bucket and not cold. The office has a small shop to purchase drinks and snacks but the selection is small and the front desk manager could not break a $20 for me and had no water for purchase. The fitness center was sad as well.

We had some sleet during my stay and when I walked outside to head to work, I slipped on the sidewalk and fell completely on my back. I went to tell the manager to consider sprinkling some salt on the sidewalks but he/she was nowhere to be found. In comparison at the Arundel Mills TownePlace suites, I saw the manager and a few workers out shoveling snow themselves early in the morning after a snowstorm making it safer for guests.

On a positive note, the room was clean and the beds were typical Marriott comfort. But it wouldn't be enough to make me want to stay here again. This hotel borders on poor but I settled on average only because the rooms were clean. Really not deserving of the Marriott name. Try the Arundel Mills (Hanover) TownePlace Suites instead.

My husband and I booked two rooms at this hotel the week before Christmas and we loved it! We had two rooms, one for us, and one for my parents, and used this as a place to stay before we departed on a cruise the next morning. My parents, husband, and I had nothing but good things to say about our stay.

The rooms are very large with a full (be it small) kitchen with fridge, stove, dishes, sink, etc. There is also a little living room area with a couch, chair, and coffee table, and a dinning table with 4 chairs.

Everything was spotlessly clean and well kept. We had ajoining rooms which we loved because we could go back and forth without having to go out into the hall. The front desk was very helpful, friendly, and gave us directions for places to eat, etc. in the area (only draw back might be location, there is nothing in the immediate area, so to eat, shop, etc. you have to drive 10-15 minutes - not bad if you have a car).

We would not hesitate to stay here again, and already started planning on maybe doing a big family cruise with all the family out of Baltimore and staying here again with everyone.

Love the employees, they were very helpfull with everything. I stayed here for 3 months and the experience was like being at home. Thank you Towneplace Suites.