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Comfort Inn Annapolis – reviews, photos

2.0 of 5
76 Old Mill Bottom Rd., Annapolis, MD 21401
Hotel amenities
Comfort Inn Annapolis
Comfort Inn Annapolis
Comfort Inn Annapolis
Comfort Inn Annapolis
Comfort Inn Annapolis
Comfort Inn Annapolis
Ranked #19 of 22 hotels in Annapolis
3.0 of 5 stars 16 Reviews
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16 reviews from our community

    Trip type
Traveller rating
    2
    5
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Date Rating
Detroit, Michigan
1 review
“Lousy Hotel with Poor Service”
1 of 5 stars Reviewed 26 October 2010

The hotel is a lousy hotel with poor service
-The chair in the room was broken
-The internet never works; repeated requests did not fix the problem even after a month
-The hotel owner is never available to hear/address issues; the manager is a another inexperienced clerk who goves excuses and never fixes problems
-The Water in the lobby was bad; Even after complaining the water was never replaced
-They recirculate the breakfast items day after day
-The Side door never works to get into the hotel; Rerpeatedly you have to ge to the front desk to get alternate keys to get the door to work
-The front desk guy/girl never answers the phone; You have to call many times before you can get them
-Breakfast is lousy; Get better breakfast outside
-Do not pay or put some conditions when you check in, as they dont adjust the bill or refund after bad experience
-Way overpriced for lousy hotel
Over all lousy experience and would NOT recommend/stay at this hotel
-Many nicer hotels available in Annapolis approx same price

  • Stayed October 2010, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Virginia
Senior Contributor
23 reviews 23 reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Fine for One Night”
4 of 5 stars Reviewed 17 September 2010

For the price, in this area, I think this is an acceptable night's sleep. It seemed clean, especially the bathroom. The bedroom was large, and the ac unit worked well. The furniture was basic '80's hotel, but the room had free internet access (not wi fi) and a pretty good king-sized bed

Maybe the folks who posted the most recent negative revues were expecting something more for their money, but, hey, it is Annapolis, and I didn't find any problem for the basic room, for the price. I looked at how few reviews those two people had written, and wondered if maybe they haven't traveled much. Just a comment, since I found those reviews not in fitting with my experience.

  • Stayed September 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centreville, Maryland
1 review
“This hotel should be condemned!”
1 of 5 stars Reviewed 29 May 2010

I stayed at this hotel on 4/24/10 to rest from a long days traveling. I wanted you to know the condition of this hotel and my experience here. First, the cost of $ 130.00 was ridiculous for this type of hotel. Second, the hotel was absolutely filthy. Third, there were people partying and doing drugs all night long on the floor that I was on, Forth, and most importantly, the room that I was in should have been condemned! There was a picture on the wall near the window with 2 dead roaches between the picture and the glass, it made me sick to my stomach. If they actually did housekeeping they would have had to have noticed this!!! The bed quilt and sheets had cigarette burn holes in them, the bathroom had cigarette burn marks all over the tub, sink and toilet, the toilet would not flush, the shower has soap scum all over it, the floors were disgusting and overall you could not pay me enough to EVER come back to and sleep in this hotel again. It was by far the worst hotel, or for that matter, the worst place I have ever slept in. I would not let my dog sleep in this place. This hotel sure gives the Comfort Inn and Choice Hotels a bad name. I will not sleep in any Choice Hotel in the future. I wouldn't recommend you even using this hotel to represent your name!

From a very dissatisfied customer!

Alana Maranto

  • Stayed April 2010, travelled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“There's some hotels suited only for animals !! This is one !!!”
1 of 5 stars Reviewed 3 April 2010
1
person found this review helpful

Called the Choice Privilege number to book a room in Annaplois, where they told me that this was a 4 star rated hotel. ( Turns out it wasn't even a one star) When I arrived I actually told the idiot clerk that if the room was in as bad of condition as the lobby ( I would NOT stay) and sure enough the county jail would have been cleaner. So when I was in the room for 30 mins I was on the phone calling the front desk 4 different times which he didn't answer. I guess he knew why I was calling. So then I went down to the front desk to cancel and never to return, I was told that the Mgr was the only source that could help. But he wasn't going to be their for 3 days. I just got off the phone with the Mgr and he tells me that he will not refund ( hotel policy). This pisses me off since I had to stay at another hotel that same night. So Thanks @#$!%%%^& PAUL ( MGR)

  • Stayed April 2010, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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east coast
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“revengeful manager Carl Johnson”
1 of 5 stars Reviewed 20 September 2009
1
person found this review helpful

In my last business trip I wasn't even checked in that hotel yet when one of my coworkers mentioned to me that I'll be staying there according to the front desk clerk. So I asked the manager how come they do not respect my privacy one of the most important rules in the hotel business, and he denied everything very aggressive and arrogant but he slipped the fact he was talking to a woman. When I asked for his name and business he tossed a notepad in my face to write it myself. After I called Choice Hotels ( I'm a Diamond member with over 200 nights / year in their chain) and registered the complaint, he the manager Carl Johnson, without my knowledge checked me out of my room while I was at work and waited for my return around 11 pm to tell me to leave the hotel without my belongings and my professional gear that he withhold at his discretion .I had to call the Police to recover my stuff, and filled in another complaint with Choice Hotels International. BEWARE OF THIS INDIVIDUAL IT APEARS TO BE EXTREMELY REVENGEFUL. until the hotel owner finds out that he destroys this business this guy will take a lot of unethical actions towards the clientele.

Stayed September 2009, travelled on business
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Customer_Servant, Manager at Comfort Inn Annapolis, responded to this review
20 February 2010
At the Comfort Inn of Annapolis we are committed to the satisfaction of our guests. We respect the comfort, privacy, and most of all safety of our guests, and employees.

Sometimes there may be a guest that, for whatever reason, threatens that comfort, privacy, and safety. When this kind of person is identified you can be sure that they will be removed from our property as soon as possible, and asked not to return.

We stand by our commitment to the satisfaction of our guests, and hope that our patrons recognize that such a commitment, to this degree, will sometimes net us a negative review or two. We also hope that you allow our other reviews to speak for our property, and ignore this one for the brazen, and personal, attempt at revenge that it most obviously is.

We apologize to TripAdvisor for this lack in consistency in providing you with accurate reviews. We also apologize to you, our patrons, and potential patrons, for having to be exposed to the worst side of good customer service.

Sincerely
Carl Johnson
Manager Comfort Inn of Annapolis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Comfort Inn Annapolis

  • Annapolis Comfort Inn
Address: 76 Old Mill Bottom Rd., Annapolis, MD 21401
Price range (per night):* INR5,907 - 7,858

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