Customer service was great, especially Brad at the front desk and Steffon, our shuttle driver -- who dropped my group off for dinner in Annapolis (downtown) and was waiting for us afterwards, instead of us having to call and wait for him to arrive. Very friendly staff! The only downside was the proximity of the highway, which was not entirely quiet at night.

I stayed here before. I was a frequent traveler to Annapolis and now resident...
It is in a good location, outside town, walking distance to mall and many restaurants. In the past I have had excellent visits, this visit had a breakdown of multiple services.

I booked "club level". The room was not available and my reservation was changed without my knowledge from 6th floor club-level to 2nd floor room. The wonderful young lady I spoke with gave us a room on 5th floor with access to club level. Yes, not bad, but still an extra trip up the very slow elevator which feels like it could take 5 minutes to get to floor 5...

On my first night while chatting with my friend a strange man walked into our room with his key! Yup, they booked him into our room! He was pleasant and went back down to the desk for a new room. Whew, we didn't need to double bunk with a stranger. The next morning we were locked out of our room after our trip upstairs to the club-level breakfast since our keys no longer worked in our door and in my slippers I had to head to the lobby for new keys... The response from the desk was "we heard about this mix-up".

And upon getting my credit card bill I was charged $25 extra from Sheraton, Annapolis. Maybe it was the bottle of water that is free on club-level and not on the 5th floor? I don't know and after this visit I will say I really am just continuing my beating up by ther Sheraton and paying it as lesson learned and one to remember.

There are other nice hotels in the area. I have a review of a lovely Irish Hotel that has top notch staff and rooms. Just valet parking which was not possible with my friends trailer this visit..,

Ms. Alberto is a very nice and friendly lady. She welcomed me with open arms and made my stay pleasant!! I would like to thank her!! AAA+ for her.

With being Marriott Reward Members, we very rarely stay at other hotel chains. This past weekend we stayed at the Sheraton Annapolis Hotel. Initially our "check-in: seemed to be going somewhat rocky however, the Manager - Mamadou Gueye, changed our entire stay to be an awesome weekend.

You cannot beat this type of customer service! Even while eating in the restaurant, the staff were friendly, conversational and very helpful. We enjoyed our stay so much so, and was impressed at the cleanliness of the hotel, that we are again booking a room for this coming weekend to enjoy the pool and Annapolis area with our 6 year old son! Thanks Mamadou!!!!