Pros: Big Suite with living room and whirlpool in bathroom; friendly staff; good breakfast
Cons: Black mold growing in shower stall; located in outskirts of Annapolis - not walker friendly, could hear every step taken by guests in room upstairs.
Stayed here for one night. Was pleasantly surprised by size of room and bathroom. Unfortunately, there was no fan in bathroom which I like to use while sleeping to block out other noise in the hotel. I could hear every step taken by the people in the room upstairs. The bathroom was very big and bright, but the black mold growing on the tiles in the shower was disturbing. Breakfast was good in the cafe - made to order omelettes, eggs, etc. Staff was overall very friendly. Unfortunately, the front desk clerk told us that the wireless internet was broken when we checked in but it was fixed by the next day. There is a CVS and strip mall across the street so that is good if you need something. However, that is about all that is within walking distance.
Room Tip: Ask for a room on a top floor unless listening to footsteps does not bother you; check shower for bl...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 January 2012
Doves 123:
Thank you for taking the time to complete a review for our hotel while you were in Annapolis!
We appreciate all the feedback we get from our Guests, because you are the ones that let us know what we are doing right and what we need to improve on.
First off, I'm glad to hear that you though our TEAM was friendly, you enjoyed our breakfast and the layout of our Suite.
Secondly, I apologize for our lack of cleanliness! We are getting this matter taken care of right away. This is not how we normally operate, I can assure you. Also I would like to apologize for our internet service being down.
We are currently in the middle of upgrading our internet service so we can better accommodate you and our other GUESTS and the turnaround should be fairly quick.
I hope that you will give our hotel a second chance the next time you are in Annapolis. Again, thank you for time and consideration.
Enthusiastically,
TJ Cantu
General Manager
Hilton Garden Inn Annapolis
410-266-9006
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC